A major UK Financial Services company had undertaken an in-depth study into its legacy systems. The estate had grown significantly as a result of acquisitions and mergers and had become costly from both an operational and administrative perspective. A decision was made to outsource over 2.8m closed book policies to a third party administration system...
STAR Stories Indi
Implementing ‘Follow-the-Sun’ Global Service Desk
All regions within Cape operate it’s localised IT helpdesk system. It was important to ensure that we have a single system that everyone could rely on, measure the customer response and track the tickets that was logged globally. More importantly, we wanted to implement a global system (people, process and IT system) without additional cost...
Effect the successful divestiture of multiple business and transform the remaining IT organisation
The large data centre of a Central American Bank situated in Mexico housed the processing for the company’s businesses in Mexico, Panama, Chile, Colombia, Peru, Paraguay, Costa Rica, El Salvador and Uruguay. A decision was taken by the executive management to sell the businesses in all countries other than Mexico. The businesses were sold to...
Reducing road traffic accidents and deaths for a global logistics provider
The client operates around 100,000 vehicles as part of its global logistics service. They estimated around 20 deaths per year are caused by driver inattention (including tiredness) and that each death has a direct cost of around $5m USD, putting aside the emotional impact on the families of those involved. In addition to deaths, there...
Interim Head of Technology for a new company acquiring an existing business
The client, Alizeti Consortium (aka Group, Capital), had undertaken to acquire the digital assets of The Tote, the horse racing betting business originally founded by Winston Churchill in 1928. Driven by a desire for change in the industry they had not performed technical due diligence on the assets and team they were acquiring, they just...
NOT JUST TALK: Making significant and lasting behavioural improvement in a gov’t IT department.
A newly formed branch of the largest IT department in the State Government asked me to facilitate an off-site for the entire branch. We were to discuss strategic planning and prioritisation of activities in the next six-month period. However many of the personnel had come from other state government departments and brought with them the...
Business Transformation – Matrix Structure
Client has 5 business units in UK, within each units they have range of industries which aims to provide training and work experience for the members of community who have committed crimes. This opportunity is provided in the hope that they will learn new skills which will assist them to seek full time employment. Therefore,...
Technology Capability Mapping and Service Ideation for Global Life Sciences Player
Client is a Top 20 Pharma. We work with the global HQ in continental Europe. The division we work with had a hypothesis that they could deliver a digital service to achieve a specific patient goal. The hypothesis was based on scientific research and medical evidence. At least one large consultancy had started building a...
Gain real-time control over resources and projects in a portfolio
Project director needed 2 months to know actual cost of resources working in an international project due to fragmentation of systems for time control and reporting. Senior management prepare budgets by isolated departments resulted in under- or over-allocated resources.
Rebranded Infrastructure business and Rebuilt front end Lead generation
The business had severely declining sales, 8 businesses and 5 brands. It was basically a turnaround and the CEO brought me in to sort out the front end performance of the business
