Project director needed 2 months to know actual cost of resources working in an international project due to fragmentation of systems for time control and reporting. Senior management prepare budgets by isolated departments resulted in under- or over-allocated resources.
STAR Stories Indi
Rebranded Infrastructure business and Rebuilt front end Lead generation
The business had severely declining sales, 8 businesses and 5 brands. It was basically a turnaround and the CEO brought me in to sort out the front end performance of the business
First Ever Enterprise Cloud Migration of Office 365
Back in 2010 0 our client, a famous global retail brand were sweating old hardware and software and needed to keep costs down. With very little remote access the client had issues extending their solution and meeting business needs outside the business.
Turned around a FTSE 100 business’ IT Organisation from sub-optimal to a shared services star.
I was given responsibility for a multi-site IT function within a major UK multi-site, multi-brand business. The department was sub-optimal, working in ineffective and outmoded ways with poor governance and moderate leadership. The business wanted to move on, and needed the IT function to become one of the cornerstones of a new global, shared service...
£1M per annum cost saving by delivering initial release of a new software product in 4 weeks
My client had commited to provide an outsourced service to identify when family doctors made clinically innapropriate referrals of patients to hospital specialties and manage referrals appropriately based on their clinical validity. The client was contractually required to start providing the service on February 1st, just 5 weeks after the contract was signed and required...
Getting a change team in trouble back on track
A change programme with IT and Finance people to deliver a vital programme for a large corporate organisation. A regulatory requirement with huge fines and even imprisonment if the programme failed to deliver on time. A group of teams made up of tribes at war with each other in hostile territory, lining up the blame...
Building based on user needs, in half the time
Birmingham Airport wanted to create a new website to replace their existing site, which was not optimised for mobile and which was not easy to update or manage day to day. The original scope was planned over a 6 month development period with one month user acceptance testing before going live. Prior to starting the...
Transformation of multiple services
A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...
Improving Service Desk Support First Call Resolution with Good Leadership
Global Corporate Banking Santander, IT Service Delivery, Desktop Support Team were disrupted by a Data Migration Project of their IT Service Management ticketing system BMC Remedy. This had an adverse effect on the team, using the system because of the pressure needed to duplicate creating tickets and logging tickets from the old system to the...
Retailer at serious risk of losing its Digital presence with looming deadline!
Oracle confirmed that they will retire the Venda SaaS platform in June 2018 formally notifying the client of this cessation of service at the end of May 2017. This necessitated the client urgently commissioning a project to source the “right” strategic platform for their future omnichannel aspirations and delivering this platform ahead of the June...
