Outdated infrastructure and wrong IT team profile meant Dreamland was at serious risk ahead of their peak season in 2019

The task was initially to do an audit. The findings were quite something, with an in house team failing to deliver on infrastructure and security and service, and a strange looking budget, I was engaged to audit and make the park resilient to trade this summer. and to provide a budget analysis and forecast for 2019.

We looked at the existing team in place and infrastructure at the park, and the solution partners in place to help them deliver the park business during the busy peak Summer period. Dreamland had been in administration a few years ago, so finding contract details was a big challenge.

I did a deep analysis of the IT budget to find out where the money was being spent on, looked at all partner contracts and started consolidating them. With this information in hand I also created a budget forecast to the end of 2019, so the business could understand where and when the money was being spent.

The IT team was reactive to park requirements rather than proactive, there was no plan in place to make sure tech was prepared where it was needed before the park opened. For this I created a park opening plan, particularly focused around trading, EPOS, PED and PDQs, network cover and availability, and wifi access in all sections of the park.

We had to reconfigure the park’s wifi to improve security on their public and private wifi offer to cater for nearly 15,000 visitors a day safely.

The infrastructure had many single points of failure, and was unable to cope with even minor disruptions, We added resilience to ensure the park could continue trading in all circumstances.

The park initially wanted to outsource all their IT operations, but later changed their mind, so I helped them provision internal resources to rebuild the team internally

• budgets
• Business & Operational Analysis
• Windows Server
• Wireless Networks
• Network Security
• it network
• Meraki

• BI & Analytics