Transitioning to a New Way of Working: The Challenges Faced by a Global Bank
The Situation
As an executive director, David Kolb was confronted with the challenges faced by a global bank transitioning to a new way of working. The bank struggled with slow technology function, lack of team collaboration, and declining customer satisfaction. The task at hand was to lead the DevOps and Agile transformation in the bank’s global technology centres, aiming to open and accelerate new ways of working.
The Task
As an executive director, David Kolb was confronted with the challenges faced by a global bank transitioning to a new way of working. The bank struggled with slow technology function, lack of team collaboration, and declining customer satisfaction. The task at hand was to lead the DevOps and Agile transformation in the bank’s global technology centres, aiming to open and accelerate new ways of working.
The Action / Approach
- Developed a new technology operating model that focused on smaller, more efficient teams
- Fostered a positive work environment
- Set a clear vision and made sound decisions.
- Utilised strategic thinking capabilities to analyse complex situations and identify long-term goals
- Implemented a disciplined framework for Agile development
- Promoted collaboration and knowledge sharing within teams
- Leveraged financial management expertise to develop a global training plan for DevOps and Agile
- Tailored the plan to meet the needs of executives and engineers
- Ensured the plan’s financial sustainability
- Utilised fundraising and resource development skills to secure funding and resources
- Cultivated relationships with stakeholders
- Wrote compelling business cases
- Devised innovative fundraising strategies
- Demonstrated strong decision-making skills by gathering relevant information and making informed decisions aligned with the bank’s mission and values
- Excelled in collaboration and relationship building
- Formed strong partnerships with board members, staff, community partners, and funders
- Applied change management skills to navigate the evolving environment, embrace innovation, and manage organisational transitions effectively
- Utilised regulatory relations expertise to advocate for the bank’s mission and engage with global regulators
The Result
- The bank became more agile, flexible, and responsive to market demands.
- Operational processes improved, leading to faster issue resolution and increased delivery pace.
- Communities of Practice maintained common standards and promoted innovation.
- Exponential changes were experienced in technology delivery and support, enhancing customer satisfaction.
- Problem-solving skills were vital in addressing challenges during the transformation.
- Identified problems, analysed root causes, and developed effective solutions.
- Overall, his comprehensive skill set and leadership of David successfully guided the bank through a significant transition.
- Improved performance, collaboration, and innovation were achieved as a result.
