Delivery and Operations Manager and SaaS ERP implementation
The Situation
Joined Satellite communication and teleport services as part of start-up management team.
Reduce operations and delivery cost and increase profit.
The Task
Increase transparency in the business and reduce operations cost.
Increase profitability and customer base.
Create processes to streamline the operation.
Select and Implement ERP, keeping in mind the cost constraints in a startup business
The Action / Approach
Engaged leadership team and define clear objectives.
Build cross functional team and defined what success look like in six months to one year.
Identify and invested in the technologies that align with organisations strategy.
Built a customer – centric approach to ensure we meet their expectations
Stakeholder engagement and Continuous Improvement approach to improve overall processes in the operation.
The Result
Led the re-design of sales processes and outcome, minimising operational costs and increasing profits by 40%.
Appointed to client-facing role successfully delivering projects for growth of the organisation. Successful on-target (time, quality, and cost) delivery of projects to maximise profit.
Created monitoring of inventory, receivable and payable for healthy cash flow for the organisation Implemented a Cloud ERP /CRM system to streamline core business processes & improve management reporting to given right information at right time for right decision making.