Engineering productivity across global teams was being held back by fragmented tooling, inconsistent documentation, slow onboarding, and unclear ownership of APIs and services. New engineers took weeks to become productive, and support teams were overwhelmed with repeated questions. Leadership wanted transformation without adding more layers of process — something scalable, self-service, and trusted across regions.

Design and launch a central developer portal serving tens of thousands of engineers. The goal was to standardise onboarding, streamline access to tools and documentation, accelerate integrations, and reduce support dependency — while ensuring security, compliance and operational guardrails remained intact.

• Led a cross-functional team of product, platform engineering, security and documentation specialists to design a portal with a “single pane of glass” for APIs, services, runbooks, reusable components, CI/CD pipelines and onboarding workflows.

• Integrated the portal with identity and access management, ensuring secure provisioning, role-based access, and audit trails for every system request.

• Automated infrastructure templates, golden paths and service scaffolding so teams could spin up production-ready services with controls built in.

• Embedded API cataloguing, dependency mapping, ownership metadata and support playbooks to reduce time spent searching for the right person or system.

• Launched analytics dashboards showing adoption, onboarding time, service reliability and portal usage, giving executives clear visibility of value.

• Trained engineering teams and evangelised the portal with champions across regions, making it part of standard operating practice instead of a voluntary tool.

• Portal adopted by 50,000+ engineers globally across UK, US and APAC.

• Reduced onboarding time from weeks to days, enabling new engineers to ship code significantly faster.

• Cut API and platform integration time by 30%, accelerating delivery of new features and regulatory changes.

• Reduced support ticket volume and repetitive enquiries, freeing support and platform teams to focus on higher-value work.

• Standardised engineering best practices, security patterns and platform configurations across 120+ squads.

• Increased productivity, platform adoption and delivery consistency — with zero compromise to risk or compliance.

• Digital Enablement
• Organisational Agility & Effectiveness

• Financial Services