STAR Stories Indi

Transforming work, conversations and culture with Kanban at Stockport Council

Providing services to 291,775 residents Central Government funding decreasing by 60% from 2010 – 2020 87% of residents already online and have a 24/7 expectation Committed to modernising how residents access council services Realisation that delivery practices must change to achieve this In late 2015 the council stood up #DigitalStockport and the Digital By Design...

Skills:

Agile implementation coaching and mentoring kanban Portfolio Management
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Business Turnaround – Strategic operating model analysis, redsign, and transformation

Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...

Skills:

Strategy Development & Implementation TOM (Target Operating Model) stakeholder management project turnaround executive development process improvement Project governance Corporate Governance Leadership Coaching
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Business Turnaround – Strategic operating model analysis, redsign, and transformation

Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...

Skills:

Strategy Development & Implementation TOM (Target Operating Model) stakeholder management project turnaround executive development process improvement Project governance Corporate Governance Leadership Coaching
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Set up multi-year partnership with a client in a new industry vertical

Situation: A Partnership Deal had stalled between a global professional services firm and a global telecoms client as they were uncertain how our two organisations could work together effectively in a new domain (healthcare industry vertical) and what types of connected healthcare propositions we would jointly take to market. I received the call to help...

Skills:

Business Development Value Proposition Design Partnerships Development Stakeholder Engagement Business transformation agile delivery Team Leadership
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Developing Medical Device Diagnostic Products at a CRO

Our client was a multinational molecular testing company in academic and pharmaceutical research. They had a technology that had the potential to be scoped into a diagnostic device in a secondary healthcare setting. They wanted to develop the technology, validate it, and submit it for regulatory approval. Once created, the technology had to be transferred...

Skills:

account management agile delivery analytics biotechnology compliance Continuous Improvement Business Planning Cost-benefit analysis customer experience Data Management Data Analysis Implementation Planning innovation management Project Management ISO 9001:2015 Quality Management System consultancy Strategy - business, project and experiences stakeholder management
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Design, build, and launch of UK’s first mobile-first bank

Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.

Skills:

Value Proposition Design agile delivery customer experience strategy Co-creation Business Case Qualitative Research User Research user requirements Business Model Design
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Digital Strategy, IIED

The COO of IIED needed to align stakeholders on a compelling technology strategy that both charts a clear multi-year roadmap and positions the organisation to be responsive to disruptive technological change

Skills:

Technology Strategy Stakeholder Engagement
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