Project-led and compliance-sensitive businesses can accumulate large volumes of documents, evidence and operational records across different people, locations and systems. This creates practical problems around document control, finding the correct information, maintaining audit evidence and giving teams confidence that important records are properly managed. The opportunity was to turn document control from an administrative burden...
STAR Stories Indi
Built a SaaS platform to connect fragmented trade business operations
Owner-managed trade businesses were often running customer enquiries, jobs, engineer schedules, site paperwork, quotes and invoices across disconnected systems, spreadsheets, messages and paperwork. Having experienced these operational problems first-hand, we identified an opportunity to build a platform around the way trade businesses actually work rather than asking businesses to adapt to generic project management software.
Built an e-commerce proposition generating £750k revenue in 12 months
Expert Trades wanted to develop a new digital commerce proposition serving trade professionals and suppliers. The opportunity required more than launching an online store. Supplier relationships, thousands of products, product data, technology, digital acquisition and the customer buying experience all needed to work together to create a commercially viable proposition.
Global Automotive Technology Turnaround
A global automotive connectivity business operating across 12 countries was under significant financial and operational pressure, with high debt, weak working capital, labour unrest and an impaired commercial pipeline. The shareholders required experienced CEO leadership to stabilise the business, restore performance and prepare it for a strategic outcome.
Scaling Technology Capability to Support Rapid International E-commerce Growth
Prettylittlething was experiencing rapid e-commerce and international growth, creating significant demands on its technology platforms, delivery capability, warehouse operations and organisation. Technology needed to scale quickly while retaining the pace and entrepreneurial culture that had supported the company’s growth.
Transforming and Simplifying Technology Across a Multi-Brand Retail Group
A major multi-brand e-commerce group had a fragmented technology estate with brands operating separate platforms, systems and technology teams. The business needed to radically simplify its technology landscape and operating model while materially reducing its cost base and maintaining business critical operations across £bn scale e-commerce.
Technology Strategy & Cost Optimisation Review for PE Backed Retailer
A PE backed UK retailer needed an independent assessment of its technology estate, operating model and cost base. The executive team wanted clarity on whether to optimise the existing landscape or pursue more significant transformation, while identifying opportunities to reduce technology spend and improve business capability.
Scaling knowmalaria to a successful acquisition by Boots
I co-founded and led technology for knowmalaria, an online travel health and malaria prevention service, at a point where the business needed a scalable, compliant digital platform to grow beyond a single-clinic model.
Fractional Director of Service Operations – Technology Leadership
I joined a rapidly growing international organisation that was experiencing challenges around operational consistency, governance, and alignment between technology teams and business objectives. The technology function consisted of approximately 130 colleagues across service operations, architecture, cyber security, and engineering. There was a need to establish a clearer operating model, improve decision-making, and create greater accountability...
Major Outsourcing Digital Transformation
Situation I was Head of Service Management within a large financial services organisation undergoing a significant technology transformation. The business wanted to modernise its IT operating model, improve service quality, and reduce costs across a £30 million IT budget. This involved a complex outsourcing programme affecting multiple suppliers, internal teams, and business-critical services across several...
