While leading a team of project managers at Lightspeed Research, I was given a major opportunity when our company was invited to pitch for a high-value contract worth over £3 million annually. Given my background in project and operations management—and my strong relationship with the client—I was asked to join the pitch team alongside the...
STAR Stories Indi
Transforming a Critical CRM Project from Chaos to Clarity
When I was part of the Global Transformation Team at Kantar, I was asked to take over project management for our CRM and CPQ platform. The product hadn’t had a dedicated project manager for over a year, and the previous product manager had been removed due to performance concerns. There was no clear sponsor, and...
Leading Through Resistance: Uniting Global Stakeholders for £1.5M Impact
One of the first projects I led after joining the Global Transformation team was a global rate card remodel. The objective was to update our asset costs to better reflect operational realities and competitor pricing. The challenge? The project required alignment across a diverse group of senior stakeholders—from Australia to the US West Coast—each facing...
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Situs Game VIRAL 88Tante
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Assemble Your AI Squad – Empowering Jobseekers with Digital Confidence
Mid-career professionals at the M3 Job Club were facing an overwhelming job market shaped by AI and digital change. Many attendees felt behind on tools, unsure how to frame their experience in this new landscape, and lacked clarity around how to integrate AI strategically into their job search or career planning.
Executive Alignment Through Coaching in a Transforming Organisation
During a critical phase of digital transformation, friction emerged between two senior executives, one leading technology and the other responsible for commercial and brand strategy. While both were aligned on outcomes, they approached delivery and prioritisation from different perspectives. Misalignment risked slowing progress on member facing initiatives and diluting leadership clarity.
Realigning People and Platform for Cloud Transformation
Delivery leadership needed to transition client implementation teams from on-site installs to remote SaaS onboarding as the platform and pricing model shifted from on-premise to cloud. The organisation was modernising its regulated payment solution, (cheques, BACS, FasterPayments), and move from professional services led install model to a SaaS subscription offering. Engineers structured for site based...
Global PMO Implementation
VP needed a scalable delivery framework to support global SaaS growth and ensure consistency across client implementations. The sales pipeline was expanding rapidly but the delivery operations lacked unified oversight, with inconsistent practices across regions and limited capacity to sale efficiently.
