Gene Commerce, an eCommerce agency, needed to restore profitable growth. The business was stagnating, with a net profit margin of 0%, and needed stronger commercial discipline, delivery control and leadership accountability.
STAR Stories Indi
Neos Networks: digital transformation supporting £2.5m+ in revenue
Neos Networks, a B2B infrastructure business, needed to modernise its digital buying journey. Pricing and ordering involved manual workflows, and the transformation required marketing, sales, digital experience and technology delivery to work together.
Ride Shotgun: reducing production time and cost by up to 60%
Ride Shotgun, an integrated creative and production agency, needed a clearer operating model across creative, production and engineering. The challenge was to improve everyday delivery while turning AI opportunities into practical, scalable production capability.
WPP/Hogarth: AI-enabled content transformation, from months to days
Global content production needed to respond faster to demand while maintaining brand consistency. WPP/Hogarth was exploring how generative AI could shorten production cycles and become a practical part of creative delivery.
Building a global delivery function from nothing at HellermannTyton
HellermannTyton had grown by acquisition, leaving 39 countries each operating essentially as an independent business. A new global IT function was set up to centralise infrastructure, delivery methods and information security, and the EMEA Microsoft Dynamics 365 implementation needed a stop and fix.
Turning round a failing programme at Jisc
A Jisc programme being delivered with an external delivery partner was forecast to run 100% over budget and 100% over time.
Global OT Cyber Transformation Following a Major Cyber IncidentFollowing a major cyber incident, a global manufacturing organisation needed to strengthen the cyber resilience of its Operational Technology environment across more than 50 manufacturing sites spanning Europe, North America, South America and Asia. The challenge required coordinated remediation and transformation across OT, Engineering, Manufacturing, Infrastructure and Information Security while minimising disruption to manufacturing operations.
Following a major cyber incident, a global manufacturing organisation needed to strengthen the cyber resilience of its Operational Technology environment across more than 50 manufacturing sites spanning Europe, North America, South America and Asia. The challenge required coordinated remediation and transformation across OT, Engineering, Manufacturing, Infrastructure and Information Security while minimising disruption to manufacturing operations.
Built a SaaS platform to simplify document control and compliance
Project-led and compliance-sensitive businesses can accumulate large volumes of documents, evidence and operational records across different people, locations and systems. This creates practical problems around document control, finding the correct information, maintaining audit evidence and giving teams confidence that important records are properly managed. The opportunity was to turn document control from an administrative burden...
Built a SaaS platform to connect fragmented trade business operations
Owner-managed trade businesses were often running customer enquiries, jobs, engineer schedules, site paperwork, quotes and invoices across disconnected systems, spreadsheets, messages and paperwork. Having experienced these operational problems first-hand, we identified an opportunity to build a platform around the way trade businesses actually work rather than asking businesses to adapt to generic project management software.
Built an e-commerce proposition generating £750k revenue in 12 months
Expert Trades wanted to develop a new digital commerce proposition serving trade professionals and suppliers. The opportunity required more than launching an online store. Supplier relationships, thousands of products, product data, technology, digital acquisition and the customer buying experience all needed to work together to create a commercially viable proposition.
