I joined a rapidly growing international organisation that was experiencing challenges around operational consistency, governance, and alignment between technology teams and business objectives. The technology function consisted of approximately 130 colleagues across service operations, architecture, cyber security, and engineering. There was a need to establish a clearer operating model, improve decision-making, and create greater accountability...
STAR Stories Indi
Major Outsourcing Digital Transformation
Situation I was Head of Service Management within a large financial services organisation undergoing a significant technology transformation. The business wanted to modernise its IT operating model, improve service quality, and reduce costs across a £30 million IT budget. This involved a complex outsourcing programme affecting multiple suppliers, internal teams, and business-critical services across several...
DLG Modernises Workplace and Relocates HQ in Multi‑Site Transformation Programme
Situation Direct Line Group needed to move from a fragmented, outdated Bromley HQ to a modern, experience‑led London environment. The existing workplace, technology estate and governance processes were no longer fit for purpose, and the business wanted to re‑energise colleagues post‑COVID while improving leadership visibility and collaboration.
Practice Turnaround at a Global Advisory Firm: £2M Annual Loss to £8M Profit in Eighteen Months
$9bn global advisory firm (46,000 professionals across 130+ countries) had a strategic advisory practice losing £2M annually, lacking go-to-market coherence, and structurally outflanked by the Big Four in competitive pitches Gains created: Improve clarity of responsibilities and capabilities to deliver against them Identify, agree and prioritise new ideas and opportunities to generate business value Enhanced...
AI-Native Turnaround: 12.8× Beat on a PE-Backed Platform in Twelve Weeks
Private equity sponsor needed urgent commercial turnaround of a portfolio AI platform in the HR and education sector. Platform was in existential crisis: priced at £500 per school, 33% crash rate, 39–90 second response times, only 18 of 50 target pilots active. Diagnosis required, repositioning required, validated pricing uplift required — twelve-week window before next...
Organisation-wide Risk Training Programme Situation
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } The organisation lacked a consistent approach to risk awareness, with limited understanding of risk management across teams.
D365 CRM and Business Central ERP Transformation – Manufacturing Digital Transformation
Manufacturing company running entirely on spreadsheet-based operations – no Bill of Materials, manual data entry across Finance, Sales, Purchasing, Production and Warehousing. No integrated ERP or CRM system. Business needed full digital transformation to compete effectively, improve data accuracy, reduce manual effort and enable AI-driven sales capability. Legacy systems included Access databases, Dimensions Finance and...
From ERP Selection to Enterprise Reset: Architecting a £180M Pharma’s Digital Foundation
A global speciality pharma in rare disease (£180M turnover) had committed to an ERP transformation programme and the CFO appointed me to lead the build-buy decision. The organisation was operating through a complex contract-led manufacturing and 3PL distribution network, with disconnected spreadsheets serving as the primary mechanism for stock visibility, supplier performance tracking and demand...
Service resilience validation
The Client was a Tier-1 IT services provider delivering as prime to a UK central government department with a national footprint. The Client developed a Business Continuity plan and invested in a failover data centre but the incumbent supplier struggled to organise a representative failover test to validate the new investment.
Laboratory startup and operations
The Client was instructed by the DHSC to create a new high capacity, high throughput qPCR diagnostics laboratory as part of the national response to the Covid pandemic. We were assigned to head the PMO for the startup new laboratory build structuring delivery across Estates, Logistics, Systems, People, Clinical. Deloitte were onboard as prime service...
