NatWest has over one million business customers. In the wake of Brexit, the bank and its brand had lost touch with the “heartland” customers who were most negatively impacted by Brexit. By continuing to focus on “good times” value drivers such as growth and innovation – geared to its large enterprise and small start-up customers...
Transitioning and embedding the IT environment and Operating Model to a new organisation during a system divesture
An organisation needed to “carve out” certain product lines from their portfolio as part of a divestiture and transition people, processes and IT systems to the new acquiring business holder.
Salesforce Business Analyst
Client wants to use Salesforce FSL in lieu of the current manual work to handle the work from the end client which has lot of issues in maintaining the data, generating the invoices and doing financial reporting.
Salesforce universal report engine
A new client, coming from a long history of Salesforce customizations, reached a stage where a highly needed critical report could not be made with standard or custom report types, because of the way the database was structured. A consulting firm quoted a design solution that changed the database structure to make it compatible with...
Cisco Organization Next
Cisco’s uses scenarios to offer many different views of the future. Their technology adapts to fill needs in each future. The goal was to demonstrate how Cisco’s collaboration technology is adaptive to different futures.
Showing GDPR Compliance with Motivated Intruder Testing
CISO required evidence for DPO that a new business intelligence dataset had been designed in compliance with GDPR best practices.
Taking-on unfamiliar work and driving to conclusion: Being resilient, capable, dependable and dynamic
Whilst hired to work on other work streams for a newly acquired firm I was asked to kick-off and manage an overdue 3-system (Finance, Learning, HR) replacement RFP and selection process from ~28 vendors, and with a tight deadline!
Deliver multi-team and discipline analysis & requirements in a hostile and disorganised environment
CTO needed to complete their over-running Datawarehouse programme & deliver related technological projects (system replacement, BI reports etc) to their senior users in order to reduce inefficiencies and innovate past the competition.
Developing engagement and bringing the brand to life throughout the customer journey
The Body Shop want to be best in class across all markets in which they operate. They want to offer a service that surprises and delights customers and wanted to create a plan specifically around the contact model that achieves this ambition through their outsourced partner.
£250 million cost savings through architecture and operating model simplification for a large consumer business
A consumer business in the UK, serving 10 million customers with a complex IT architecture and Operating Model, set on a large scale digital transformation programme. However, the co-existence of the transformed estate with the legacy estate, resulted in dual technology stacks and dual operating models, along with the associated uplift in cost & complexity,...
