Delivered the design & setup of a group-wide IT service & customer support transformation programme incl. improved operational processes & a replacement ITSM solution

As part of a group-wide IT transformation programme L&Q wished to improve the delivery & overall performance of their IT services support & customer engagement/management services To support the above L&Q procured a new, mobile, web-based SaaS ITSM solution (Cherwell) to replace their current support solutions which was to be implemented as part of this...

Skills:

programme management project management Customer Service Management service desk ITSM agile delivery agile transformation Artificial Intelligence (AI) business and it operational processes Business Cases Business transformation change management cloud technologies Consultancy delivery lead digital strategy digital transformation innovation It Strategy IT Transformation PMO process improvement Project Portfolio Management migration integration
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Delivered the transformation & migration of business-critical systems & Citrix applications to Azure cloud solutions as part of a group-wide Cloud transformation programme

As part of a group-wide Transformation programme Croydon council setup a private Azure cloud solution into which they wished to migrate their business-critical systems, services & data The goal was to improve the performance, stability & security of the systems for staff & customers as well as enable remote & mobile access utilisation of business...

Skills:

programme management project management IT Transformation migration Systems Integration data migration #projects #agile agile delivery agile transformation Artificial Intelligence (AI) business and it operational processes Business Cases Business transformation change management cloud technologies Consultancy digital strategy digital transformation innovation It Strategy PMO process improvement Azure infrastructure Procurement APIs and micro-services
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PE-backed scale-up’s 10x growth to become a unicorn after IT/Product transformation

Newly hired CTO of a PE-backed, InsureTech-wannabe inherited an IT department that was underperforming the business to the point where outsourcing was being considered. Executives and investors were frustrated at the situation 2 years into the 5 year PE investment cycle.

Skills:

Organisational Design organisational transformation agile transformation TOM (Target Operating Model) service design
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Securing Online Access: Enhancing Customer Engagement and Reducing Fraud

The Department faced a challenge in improving the online access uptake by millions of customers. There was internal scepticism about the feasibility of a safe approach that would encourage customers to transact more online, thereby driving efficiencies, reducing fraud, and enhancing overall service.

Skills:

programme director cyber security Team Leadership
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Revitalising Business Efficiency: A Strategic Approach to Minimising Value Leakage

A FTSE 100 CFO was seeking to ensure that tangible value wasn’t being lost due to internal process inefficiencies and system problems. Amid budget pressures, limited capital for transformation, and concerns about profit growth, the CFO sought external support to assess the extent of value leakage. Board-level tension between the CFO and commercial P&L owners...

Skills:

creative problem-solving revenue assurance Cost-benefit analysis Problem Solving Consultancy Value Stream Mapping (VSM) process automation innovation Business Case Financial Systems TOM (Target Operating Model) Benefits Management
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