Transforming Vodafone from a UK ‘Voice’ company to a Global Data focused Giant through Innovation and a ‘Hero Product’

Vodafone was a UK success story in Mobile Telecoms, and looked to expand its market reach Globally. In 1999, when I joined, the Global market expansion was indirectly progressed through partnership agreements with a German industrial conglomerate – Mannesmann. Every local Vodafone Mobile operator Partner. remained Independent and maintained its own Brand, Products and Commercial/operational...

Skills:

International markets Innovation Strategy innovation management Customer Success Voice of the Customer collaboration
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AI impact on business strategy

Limetrack, a climate tech startup want to know how to integrate AI into their strategy to strengthen their proposition.  If AI is included then what are the considerations to ensure success of the investment?  

Skills:

Artificial intelligence and Machine learning Business & Operational Analysis Business Change Frameworks Business Strategy IT Strategic Planning facilitation
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Create more loyal profitable customers

Sedex, a membership organisation focused on sustainable business and supply chain accountability, struggled to differentiate the needs of various customer segments. This hindered their ability to tailor service offerings and delivery. Their sporadic attempts at obtaining customer feedback were not operationalised, and while they desired a Customer Experience (CX) plan, its alignment with business goals...

Skills:

B2B business and it operational processes Business Case Business Change Management & Communication consulting customer experience strategy Customer Personalisation Delivery management digital transformation Operational Excellence
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Moving to empowered product teams

Puzzel, a European leader in Contact Centre technologies,  was experiencing a phase of rapid expansion, characterised by a series of strategic acquisitions. This period of growth, while presenting significant opportunities for market expansion and product diversification, also introduced complex challenges that threatened to impede operational efficiency and strategic agility. The primary issues identified were: Lack...

Skills:

product management agile coaching Business transformation
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Business Turnaround – Strategic operating model analysis, redsign, and transformation

Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...

Skills:

Strategy Development & Implementation TOM (Target Operating Model) stakeholder management project turnaround executive development process improvement Project governance Corporate Governance Leadership Coaching
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Business Turnaround – Strategic operating model analysis, redsign, and transformation

Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...

Skills:

Strategy Development & Implementation TOM (Target Operating Model) stakeholder management project turnaround executive development process improvement Project governance Corporate Governance Leadership Coaching
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Set up multi-year partnership with a client in a new industry vertical

Situation: A Partnership Deal had stalled between a global professional services firm and a global telecoms client as they were uncertain how our two organisations could work together effectively in a new domain (healthcare industry vertical) and what types of connected healthcare propositions we would jointly take to market. I received the call to help...

Skills:

Business Development Value Proposition Design Partnerships Development Stakeholder Engagement Business transformation agile delivery Team Leadership
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Design, build, and launch of UK’s first mobile-first bank

Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.

Skills:

Value Proposition Design agile delivery customer experience strategy Co-creation Business Case Qualitative Research User Research user requirements Business Model Design
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Digital Strategy, IIED

The COO of IIED needed to align stakeholders on a compelling technology strategy that both charts a clear multi-year roadmap and positions the organisation to be responsive to disruptive technological change

Skills:

Technology Strategy Stakeholder Engagement
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Operational change in a Creative agency setting

I was asked to join the board of a WPP owned creative / digital agency as their Creative Services Director responsible for production and ways of working in the agency.

Skills:

Business Change Management & Communication agile Business Model Design Business Operational Design
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