An iconic 300+ bed college-age social resort in Europe was underperforming in key ancillary revenue streams (tours, events) and facing a falling reputation. The existing model suffered from guest decision paralysis due to too much choice, leading to low participation and fractured groups.
Full-Scale Operational & Financial Turnaround
A 120-bed beachside social resort in Asia had strong potential but was underperforming financially and operationally. Competitors were engaged in a destructive price war, driving market rates below breakeven. The main ask was to execute a full-scale transformation to stabilize the asset and achieve sustainable market dominance.
One GTM, One Team: Aligning Ads & SaaS to Unlock $50M ARR
Situation: After Tink Labs (hi.com), a SoftBank-backed company, acquired LUXOS, the ad sales and hospitality/B2B SaaS teams operated on different motions. They used conflicting ICPs, overlapping territories, and separate KPIs—so campaigns weren’t targeting the same premium traveler audience. The result: ad revenue was underperforming and B2B SaaS ARR was low, with little cross-sell or repeatability.
Transforming a Critical CRM Project from Chaos to Clarity
When I was part of the Global Transformation Team at Kantar, I was asked to take over project management for our CRM and CPQ platform. The product hadn’t had a dedicated project manager for over a year, and the previous product manager had been removed due to performance concerns. There was no clear sponsor, and...
Executive Alignment Through Coaching in a Transforming Organisation
During a critical phase of digital transformation, friction emerged between two senior executives, one leading technology and the other responsible for commercial and brand strategy. While both were aligned on outcomes, they approached delivery and prioritisation from different perspectives. Misalignment risked slowing progress on member facing initiatives and diluting leadership clarity.
New Global Operating Model underpinned by customer service first mindset
The Group CFO of one of the largest global sustainable paper and packaging companies in the world launched and sponsored a multi-year digital transformation programme, starting in 2021. The IT team had a federated design, with IT staff mostly dedicated to work on either individual sites, a cluster of sites, or to a dedicated country....
Improving European-wide consumer electronics goods end-to-end supply chain daily deployments – using advanced planning scheduling
PHILIPS Consumer Electronic required an experience advanced planning & scheduling (APS) business solutions consultant in Eindhoven, Netherlands. In particular, expertise was required in supply chain planning and scheduling within the European Programme (Solution Competence centre FILOCITY). The FILOCITY programme was recognised with the implementation depth and breadth winner award at the i2 Technologies User Group...
IS solution programme management for a new B2B web-based application architecture for a global small parts logistics provider.
DHL Logistics wanted to design, develop and roll-out a strategic IS application product capable of replacing various legacy and fragmented applications that supported their existing small parts express (3PL) logistics business. This application would cover all transaction processes between DHL and their major small parts logistics customers as well as providing a foundation to easily...
New Operating Model Solution Architecture – FTSE100 electronics & electricals retailer – cost efficiency during financial challenges
He provided solution architecture services for the change programme to achieve a New Operating Model (NOM) for Dixons Stores Group International (DSGi). The assignment was integral to translating business requirements and strategies into functional solution requirements for supply chain improvements. DSGi implemented significant changes to its supply chain and distribution network, aiming to enhance operational...
High level strategic planning of a UK supermarkets general merchandising multi-channel strategy – Take It Home Today!
He was an associate consultant for CVL Retail Management Consultants, and served as the Lead Retail Consultant on an assignment for ASDA plc (Supermarkets) The project focused on developing a new concept proposition called “ASDA INSTANT” to extend ASDA’s multi-channel retailing capabilities and to drive more sales through small and medium supermarket stores where linear...
