Providing services to 291,775 residents Central Government funding decreasing by 60% from 2010 – 2020 87% of residents already online and have a 24/7 expectation Committed to modernising how residents access council services Realisation that delivery practices must change to achieve this In late 2015 the council stood up #DigitalStockport and the Digital By Design...
Business Turnaround – Strategic operating model analysis, redsign, and transformation
Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...
Business Turnaround – Strategic operating model analysis, redsign, and transformation
Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...
Set up multi-year partnership with a client in a new industry vertical
Situation: A Partnership Deal had stalled between a global professional services firm and a global telecoms client as they were uncertain how our two organisations could work together effectively in a new domain (healthcare industry vertical) and what types of connected healthcare propositions we would jointly take to market. I received the call to help...
Design, build, and launch of UK’s first mobile-first bank
Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.
Communications and Effectiveness Consulting, WarnerMedia Europe
Brought in by Chief Digital Officer for Europe to improve collaboration effectiveness for the senior technical team
Digital transformation of Audi Cam into an eCommerce platform
The Managing Director of Volkswagen Group UK instructed the Audi retail network to offer customers the choice to spread the cost of any vehicle repair work across a number of interest-free instalments or to pay straight away if preferred and with or without pre-agreed costs, directly within their personalised Audi Cam. These options built on...
From overrunning by 400% to predictable delivery
When I joined the software company, there was significant frustration with Product Development. Projects were typically running 3 – 4x the original estimate and no software had been released for over a year. This meant the business was investing £100,000’s a year and not gaining any return on that investment in the form of growth...
Transforming Healthcare Relationship Management Using salesforce CRM
This project aims to deliver an imperative way to streamline patient management processes. The Organization decides to leverage Salesforce Service Cloud to enhance patient engagement and build a comprehensive dashboard for tracking patient appointments. Some of the major problems that bore the solution was to Identify challenges in patient management within the healthcare industry, including...
Data Analytics Transformation Program
An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance
