An iconic 300+ bed college-age social resort in Europe was underperforming in key ancillary revenue streams (tours, events) and facing a falling reputation. The existing model suffered from guest decision paralysis due to too much choice, leading to low participation and fractured groups.
Full-Scale Operational & Financial Turnaround
A 120-bed beachside social resort in Asia had strong potential but was underperforming financially and operationally. Competitors were engaged in a destructive price war, driving market rates below breakeven. The main ask was to execute a full-scale transformation to stabilize the asset and achieve sustainable market dominance.
One GTM, One Team: Aligning Ads & SaaS to Unlock $50M ARR
Situation: After Tink Labs (hi.com), a SoftBank-backed company, acquired LUXOS, the ad sales and hospitality/B2B SaaS teams operated on different motions. They used conflicting ICPs, overlapping territories, and separate KPIs—so campaigns weren’t targeting the same premium traveler audience. The result: ad revenue was underperforming and B2B SaaS ARR was low, with little cross-sell or repeatability.
Assemble Your AI Squad – Empowering Jobseekers with Digital Confidence
Mid-career professionals at the M3 Job Club were facing an overwhelming job market shaped by AI and digital change. Many attendees felt behind on tools, unsure how to frame their experience in this new landscape, and lacked clarity around how to integrate AI strategically into their job search or career planning.
Executive Alignment Through Coaching in a Transforming Organisation
During a critical phase of digital transformation, friction emerged between two senior executives, one leading technology and the other responsible for commercial and brand strategy. While both were aligned on outcomes, they approached delivery and prioritisation from different perspectives. Misalignment risked slowing progress on member facing initiatives and diluting leadership clarity.
Realigning People and Platform for Cloud Transformation
Delivery leadership needed to transition client implementation teams from on-site installs to remote SaaS onboarding as the platform and pricing model shifted from on-premise to cloud. The organisation was modernising its regulated payment solution, (cheques, BACS, FasterPayments), and move from professional services led install model to a SaaS subscription offering. Engineers structured for site based...
Global PMO Implementation
VP needed a scalable delivery framework to support global SaaS growth and ensure consistency across client implementations. The sales pipeline was expanding rapidly but the delivery operations lacked unified oversight, with inconsistent practices across regions and limited capacity to sale efficiently.
New Global Operating Model underpinned by customer service first mindset
The Group CFO of one of the largest global sustainable paper and packaging companies in the world launched and sponsored a multi-year digital transformation programme, starting in 2021. The IT team had a federated design, with IT staff mostly dedicated to work on either individual sites, a cluster of sites, or to a dedicated country....
IS/IT Change Management within the Lloyds of London Insurance Market
He was engaged by a boutique consultancy to support a team engaged with AMLIN plc, a FTSE 100 insurance underwriter with industry leading capital capacity, in the City of London, UK for his IT/IS change management expertise. The assignment was called Programme Dolphin which aimed to improve the company’s IS/IT change & programme management processes...
New Operating Model Solution Architecture – FTSE100 electronics & electricals retailer – cost efficiency during financial challenges
He provided solution architecture services for the change programme to achieve a New Operating Model (NOM) for Dixons Stores Group International (DSGi). The assignment was integral to translating business requirements and strategies into functional solution requirements for supply chain improvements. DSGi implemented significant changes to its supply chain and distribution network, aiming to enhance operational...
