Keeping people healthy through consistent first point of contact

People (clients, the population) were going to the wrong part of the health service. They either didn’t go until they were really sick, meaning they suffered loss of quality of life, and the only appropriate care was the most expensive (emergency admission to hospital), or they visited their GP up to 6 times per month...

Skills:

Change Communications and Engagement employee engagement Project Management Benefits Management stakeholder management
Read more

Helping you to manage your Business Partners, Customers, and Clients.

I received a call from a Senior Project Manager asking if I could help? They were spending their day’s firefighting issues. Taking one step forward and two steps back. The firefighting was stopping them from delivering their job which was to deliver a digital printing capability to the Client. The Client wasn’t happy with the...

Skills:

account management Behavioural Change business partnerships Change Communications and Engagement coaching customer experience
Read more

Transformation of multiple services

A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...

Skills:

service design Business transformation culture change facilitator Business Change Frameworks lean Systems Thinking for Service, Vanguard Trained Explaining Complexity Simply
Read more

Transformation of Finance Function to deliver superior partnership to the business

* The Finance function was behind the curve in the adoption of Technology and Processes * There was NO standardisation and each unit followed its own processes * There were 100’s of Excel Sheets while SAP ERP was used only as a voucher entry system * Finance Costs were high * No meaningful business partnering...

Skills:

Business transformation culture change facilitator Finance Transformation
Read more
1 13 14 15