Enabling a human centric culture for internal customer alignment

A digital business leader at a global analyst firm requested external support to align with a high-profile team, who were one of several internal customers. The CEO of this highly siloed organisation had recently pulled all people with digital skills from many different teams into a global, digital centre of excellence (CoE). This new CoE...

Skills:

Commercial Facilitation culture change facilitator culture Behavioural Change Business Change Management & Communication Business transformation Organisational Design Organisational Development leadership development
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Office-centric to 100% Remote in 3 Weeks

A company in Washington DC was facing a major issue with employees reporting to the office for work due to a multi-year metro-wide system upgrade that resulted in a multi-month station shutdown at the only metro station accessible to office workers. The company did not have a remote work policy. Some employees had always worked...

Skills:

coaching Leadership Coaching Team Leadership Remote Working
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Structuring a Business Change work stream to support large scale business transformations

I was working for Viridor Waste Management and they was undergoing a large scale business transformation enabled by a green field SAP implementation and had support from one of the big six consultancy firms to help work on various aspects of the programme alongside permanent employees. The change stream was originally led by their change...

Skills:

Business Change Management & Communication Behavioural Change
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Architecting the colleague experience

A global knowledge-based services organisation has grown through a series of major acquisitions. As a people-based organisation it wants to accelerate integration of acquisitions and rapidly offer new propositions.

Skills:

Acquisition due diligence research architecture Behavioural Change business analysis Business Operational Design
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Changing a culture from Projects-led to Benefits/Goals-led

The client (Sellafield Ltd) is a multi-billion turnover multi-site organisation, with one of the most complex civil engineering operations in Europe. Because of its complexity, staff have broken the work down into “projects”, specific pieces of work, some falling into the category of megaprojects (>$1billion over 20 years), which they can do and report on...

Skills:

facilitation Benefits Management culture change facilitator Change Communications and Engagement
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Strategic Transformation and €400k Cost Reduction

An organisation in the financial sector had a limited understanding of the costs it was incurring from its internal shared infrastructure function, from where there was a lack of clear information and a cultural unwillingness to be open. Triggered by a recent acquisition, the business wanted to modernise, explore cloud-based options for application hosting and...

Skills:

Business Strategy business process Business & Operational Analysis Behavioural Change Strategy Development & Implementation Business Operational Design
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Define Business Analysis framework for complex Discretionary Portfolio algorithm solution.

The client needed to move away from their current platform as there were flaws in the system resulting in regulatory breaches and customer remediation. Due to the complex and bespoke nature of the underlying algorithms, it had been determined, through an external consultant, that there were no “off the shelf” products which were suitable and...

Skills:

agile transformation business analysis requirement analysis stakeholder management
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Delivering engineering strategy through leadership team development

The engineering leadership team of a transport business needed to better develop, articulate and deliver their strategy. They had previously identified objectives but progress had stalled (‘day job’ taking priority) and activity was more often ad hoc and uncoordinated.

Skills:

Workshop facilitation leadership development Behavioural Change
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