Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Business Development and Revenue Growth in Aftermarkets
A well-known manufacturer of household appliances wanted to increase its sales of insurance to protect customers against the cost of breakdown or accidental damage. In so doing, it planned to increase its aftermarket revenues and better leverage its investment in its-house repair network.
Customer Centricity and Quality Standards in Contact Centre Operations
A global leader in electrical heating and ventilation solutions was transforming its contact centre operations to provide a consistently high standard of contact handling matched to customer and business needs. As part of this transformation, it remapped its customer journeys and implemented a contact centre quality assurance system.
Delivered the transformation, migration & integration of IT services, systems & solutions from acquired Pentax Camera company into Ricoh Europe & local national Ricoh organisations
Ricoh Europe acquired the Pentax Camera part of the Pentax organisation based in Germany, France, Switzerland & UK Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group
