CEO wanted to understand promotional spend and ROI….. Promotions are a huge part of sales participation in the bed & mattress marketplace – they provide something to shout to customers about and give a timed call to action. However, its very difficult to determine which promotions add value or drive a return on investment. For...
Transforming Retail through Technology Innovation: Empowering Flexible Products and Regulatory Compliance
A top 10 UK clothing and footwear digital retailer with a Home proposition sought to revolutionize their credit platform and explore the possibility of building their own. Their existing credit business was not aligned with market standards and faced regulatory challenges, particularly regarding 28-day statement cycles. Additionally, the client aimed to deliver a credit proposition...
Review of contact operating model
The Body Shop want to be best in class across all markets in which they operate. They want to offer a service that surprises and delights customers and wanted to create a plan specifically around the contact model that achieves this ambition through their outsourced partner.
From ‘Post Purchase’ to ‘Entire Journey’ Focus
To review Studio’s ways of working, metrics and operational design to set out where priority changes were required, what needed to change, and deliver this into the business to support CX improvement. CX/CS were seen as interchangeable terms – Delineating the difference between them was key to ensuring colleagues at all levels & roles understood...
Yodel – Business Process Re-Engineering
Whilst the company had been brought under a single brand umbrella – YODEL, there was an urgent requirement to integrate the businesses to bring down the unit cost of delivery in what at the time was a cut throat competitive marketplace. • Specifically there was a need to radically alter the cost to serve and...
Systemic Transformation of Enterprise Tax Management
We had mentoring engagement to conduct a business turnaround, and provided techniques to reshape and revitalize the business. We reduced complexity and created simplicity, effectively managed scope creep, avoided losing key people by reskilling and retraining, and reduced time wasted to deliver value with prioritised delivery of the right things at the right time.
Optimising Data Strategy for Enhanced Business Alignment in a Global FMCG Firm
The Global Head of Direct-to-Consumer at a leading multinational FMCG firm required a simplified explanation of the role and value of Direct-to-Consumer eCommerce in their data strategy. This was to secure improved alignment, executive sponsorship, and buy-in within the business.
Facilitation
Human Resource – Facilitation – to creatively, with meaning for longer term strategy, deliver and use individual assessment results in team setting, focused on acceptance of differences, balance of team strengths, with growth in positivity for strategic planning in the HR team.
