Customer Experience Workshops

CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.

Delivery Skills:

customer experience Workshop facilitation
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Challenger transformation

Corporate Executive Board (CEB) had undertaken the first major piece of research into how and why people make purchasing decisions, since Professor Neil Rackham’s research on SPIN selling.

Skills:

sales effectiveness Sales Enablement Sales Team Transformation
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