Streamlining B2B Data Duplication

I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.

Skills:

agile delivery Salesforce.com SalesForce Administration Agile Testing
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UX and Service Design Consulting

End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.

Delivery Skills:

service design UX UX Design UX Research business analysis Business Content Design Information Architecture Big Data CRM Digital Marketing Go to market strategy
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Cultivating a United Culture

The group introduced a new culture of empowerment, inclusion, and a growth mindset, and wanted each division to embed these values across its employees, so they would become integral to every employee’s daily experience.

Skills:

innovation Creative Direction Leadership Coaching culture change facilitator culture
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Navigating Excellence: Surpassing financial targets in a constrained and complex product development landscape

In a critical transformation role, I held accountability for achieving a substantial $9 million annual EBITDA saving within the first year of a comprehensive three-year product development plan. This ambitious initiative spanned across 11 intricate workstreams.

Skills:

Critical Path Development strategic thinking Strategic Planning collaboration Operational Excellence Private Equity
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Building Trust to deliver at pace

I led a Digital Transformation programme that transitioned 40+ markets to a new platform in just 5 months. The success of this endeavour was crucial as it underpinned our entire business revenue, amounting to a substantial $250 million.

Skills:

Business transformation digital transformation collaboration Negotiating Behavioural Change Customer Relationship Management
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Creating a Digitally Transformed Business Organisation

The CIO of a Fortune 500 firm needed to ensure that his aggressive multimillion dollar investment into digital transformation would transform the technically agnostic business organisation into an effective digitally fluent group. The pandemic had forced this leading organisation to suddenly invest heavily in new digital tools to ensure business owners could be effective and...

Skills:

Artificial intelligence and Machine learning Big Data augmented reality Business & Operational Analysis Business Change Frameworks Blockchain Business Content Design coaching Business Simulation Data Visualisation digital transformation cloud technologies Industrial IoT Leadership Coaching Microsoft Teams organisational transformation Project Planning and Delivery
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