Business processes optimisation, streamline operations, technology enablement, and organisational efficiency enhancement.
Business Analysis & Architecture
Business processes optimisation, streamline operations, technology enablement, and organisational efficiency enhancement.
Create more loyal profitable customers
Sedex, a membership organisation focused on sustainable business and supply chain accountability, struggled to differentiate the needs of various customer segments. This hindered their ability to tailor service offerings and delivery. Their sporadic attempts at obtaining customer feedback were not operationalised, and while they desired a Customer Experience (CX) plan, its alignment with business goals...
Moving to empowered product teams
Puzzel, a European leader in Contact Centre technologies, was experiencing a phase of rapid expansion, characterised by a series of strategic acquisitions. This period of growth, while presenting significant opportunities for market expansion and product diversification, also introduced complex challenges that threatened to impede operational efficiency and strategic agility. The primary issues identified were: Lack...
Foresight+Trend Intelligence about the Future of Consumer Behaviour & Product Design
Detailed foresight+trends Intelligence informing Business, Brand, Marketing, Product Strategies to ensure alignment with your customers future wants, needs and desires.
Streamlining B2B Data Duplication
I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
Global Finance Transformation enabled by SAP S/4 HANA implementation
This major Consulting Firm undertook a programme to further transform their finance function: improving financial controls; freeing up capacity; elevating Finance colleagues to focus on better business partnering and providing insight to the business.
UX and Service Design Consulting
End-to-end UX consulting from strategy, research, presenting, design, testing, measuring and reporting.
