IBM and Business Partner Bechtle AG just won a $150 million contract to supply the European Commission with 6,100 System x and Flex Systems for office and application servers and supporting services. This is the largest contract ever awarded by the EC, which is the executive body of the European Union institutions and agencies in […]
What is "Customer Service”?
What does this mean to you? Are all of your employees in ‘Customer Services’? Have they got permission to take control of customer situations and resolve the issue completely? Do you learn from these issues and work to make sure that they are resolved at root cause, avoiding the problem in the future, and increasing future customer satisfaction?
NancyFx – Testing modules requiring authentication
I’ve recently been using NancyFx to build a pretty simple API. It’s a great little framework, lightweight and super extensible. It’s also been designed with testing in mind.I developed a good chunk of the API without implementing any authentication mec…
Rise in Security Threats Increases Risk, Pressures on IT and Business
An overwhelming 80% of companies say that “end user carelessness” constitutes the biggest security threat to their organizations, surpassing the ever-present peril posed by malware or organized hacker attacks . Additionally, 65% of businesses do not calculate the cost or business impact of security-related downtime and over 30% of firms are unable to detect or […]
Beyond Continuous Improvement
“The System is not the sum of the behaviour of its parts – it’s the product of their interactions.” This talk from Ackoff is one of my all time favourites. There are many concepts of Systems Thinking discussed (all within 12 mins!) which managers should pay attention to. Enjoy! Filed under: Kanban, Rightshifting, Systems Thinking
It’s Time to STOP Talking About Company Culture
Over the last month I keynoted the Chief Learning Officer Symposium and KMWorld. At both conferences, many speakers talked about the need to evolve, shift or otherwise change company culture. In some cases the shift was to support collaboration, in others knowledge sharing, and in still others, the need for…
One of many of Deming’s fantastic quotes…
A fantastic quote from the man who helped design practical work flow based on customer demand.
How to empower customer centric thinking
Let’s start with a question:
Have you decided to implement a customer centric strategy into your business?
If you already have made a decision, why not harness the greatest potential every organisation has at its disposal – the people? The ideas on innovation, approaches, strategy and business improvement can then come from within the organisation. What’s more, there will be a happier workforce.
The Benefits of Benefits Management
Where’s the proof?
What’s the evidence that there are benefits to be gained from Benefits Management?
Read More…
Entities should BE something and services should DO something
I was approached recently at a show by a developer who had taken over a project that I had worked on in the past. After a few pleasantries about the project domain, which to be fair is quite interesting but … Continue reading →
