“Co-op looks to trolley mounted tablets to boost customer experience” Now don’t get me wrong, I’m all for using technology to improve customer experience or even anything else in life come to that, but to me this seems like using … Continue reading →
Understanding IT Governance, Risk and Compliance
PRISM, Accumulo, NSA, surveillance, privacy and intrusion – recent events make these difficult to ignore. Should we be concerned about the types of events brought about by Ellsberg, Woodward, Manning, Snowden and countless others in an article aimed at risk professionals? – only in as much as we recognise that risk is everywhere.
Four Quick, Easy, Surefire Ways of Improving Customer Experience
MightyCall‘s Edmund Tee captured some of my comments from a recent advisory session and posted them as a blog. He did a great job of representing the issues we were discussing. His accuracy also reflects on the value of recording meetings so you don’t have to rely just on handwritten notes.
A Process of Knowledge Discovery
Creative knowledge work is a process of knowledge discovery. You might say that this statement goes a long way to define creative knowledge work and let the rest be left the imagination, but there is still plenty to be said about the process of knowledge discovery.
56% of Corporations have no Proactive Response Plan to Deal with BYOD Security Hacks
The Bring Your Own Device trend has created a security “Achilles Heel” for a 56% majority of organizations that have no response plan in place to deal with lost, stolen or hacked BYOD notebooks, tablets and smart phones. And 56% of organizations also acknowledge they are not fortifying their existing security measures, taking extra precautions or implementing security training despite recent high profile security attacks against Fortune 1000 firms like Adobe, Reuters, Target, Skype, Snapchat and others.
Can you value and recommend a product you never use?
Not many people I know like having to pay car insurance. It’s perceived as a necessary evil and an additional expense and cost. I understand why we need it, but it always feels like an additional tax. And it’s not even a remotely glamorous or exciting purchase now is it? No insurance is.
Is ‘Easy’ The New Driver of Customer Loyalty?
Customers that get ‘easy to do business with’ types of experiences are significantly more likely to return than those that don’t. Sounds common sense doesn’t it and yet some businesses seems to go out of their way to do the opposite.
Accountability: The Key to Government Telework
How long is it going to be before the government slither out of the primordial goo and realize that their workplaces and work practices are teetering on the brink of extinction?
How to Think About Voting For Uncertainties in a Scenario Planning Project
Voting for uncertainties in a scenario planning project is counterintuitive and sometimes overwhelming. The list of items arrives for consideration from interviews and research in which the people voting didn’t likely participate. That means that people voting need to familiarize themselves with the items on the list.
The Vanishing Collaboration Start-ups
What I am seeing is a number of small (4-8 people) collaboration start-ups that have been gobbled up by larger organizations within 18 months of their start. The first one of these I had personal experience (as a minor stock holder) with was Kibits, who changed their name to collaborate.com when they bought the domain from me a year ago. Within 6 months they had been discovered, vetted, and bought by Cisco.
