In accounting terms Goodwill isn’t having nice thoughts towards other people. It’s what you pay for the intangible stuff. When you buy a business you don’t just pay the book value of the tools, stock and all the things you can see and touch. You also pay for the staff’s brains, the brand, the established customer base, the intangibles.
25th May 2018…ring any bells
Recruitment Agencies have been getting unjustly* ‘batted’ (as they say in Liverpool) or is it ‘battered’ recently, anyway: lets face it, Brexit, the out of the blue General Election, the inexorable march to SaaS and cloud data centres & of course tax changes for Ltd companies (bah humbug) these are tough times for those seeking…
LeSS conference 13-14 Sep 2017
The annual LeSS conference is in London, UK this year. This is so nice for me, as I live in London, and I am in the early days of a LeSS adoption. It will be so cool to hang out with the thought leaders of LeSS. As far as I can tell, there are only…
THE GREAT BIG BLOODY AGILE BANDWAGON
Seriously it’s getting out of hand folks… So following on from my meltdown on Enterprise Architecture a few months ago (it’s here! ) I’ve decided to continue to use my linkedin account as a cathartic outlet. So as in my last long post this is emotion fueled! Step away now if witnessing a grumpy git loose…
KYC is primarily about decision making
Know Your Customer (KYC) is primarily about the decisions a financial institution needs to make about a (potential) customer. However, I have yet to find a definition online that focuses on decisions. Wikipedia’s definition focuses on the process, while Investopedia and The Free Dictionary place emphasis on the form that has to be completed. Although…
IoT and VCR – starting with V
Introduction Apologies if I’ve piqued your interest in video tape recorders but I’m afraid you’ve been led astray. This article is not about the Panasonic PV-V4520 or the Sony SLV-N700, although I’m sure they are fine products. VCR then, I’ll touch on this later. In the meantime, a confession. I have to admit that I’m…
Things aren’t the same just because you treat them the same
Several years ago a major software consultancy built a Pega solution for a client and within two years of deploying it, the client was having to rebuild it themselves. It’s not an uncommon scenario. The client brought me in to take a look at the business architecture underlying the original solution and that is where…
I can’t get no (Customer) Satisfaction – 4 Ways to get Customers Singing a Different Tune
Measuring customer satisfaction is often as unreliable and surprising as election or referendum polls. The downside of believing what people say they will do and their actual actions can have many politicians and business people eating their hats or even their kilts. Mick Jagger’s plaintive cry from over 50 years ago still rings true for…
Software delivery does not equal success
I’ve done work for many software delivery organisations and they all have one thing in common: they think delivery of software to the client is success. I beg to differ. Several years ago, one such organisation delivered a software solution to its client on time and within budget at a cost of roughly £15 million….
State of the Nation- UK Customer Satisfaction
UK CSI: State of the nation January 2017 – positive start to the New Year. Along with the New Year, Burns night and a New American president in office before the end of January, the most recent UK Customer Satisfaction Index results are out and here’s a rundown of the highlights. If you want to…
