That Do Nothing….

As part of client engagements I am asked to undertake a 70% review of IT financial plans. At this time of year, when many IT leaders are in the midst of putting their budgets together, I thought I’d share some technology misses I have seen within IT budget planning.

Reactive Teams

Agile teams are, by their nature, focused teams. They have an eye on delivery, and are making the best steps possible to drive towards that goal. The stories are in place, the backlog is understood, and we’re improving velocity with each sprint.

Why Micah Zenko’s “Red Team” Lives in The Serendipity Economy

I was listening to a Hear and Now interview with Micah Zenko, author of Red Team: How to Succeed By Thinking Like the Enemy. It struck me that many of the issues related to terrorism and cyber attacks stem from the propensity of those working in the management of intelligence systems, and managing systems that require security, do so under industrial age economic models rather than the more emergent model of The Serendipity Economy, a set of principals that those perpetrating the crimes tend to live under, even if they don’t know it.

Ten Tips for Organisational Therapists

There are many different schools of psychotherapy, and many of those transferrable to organisational psychotherapy. I have a great fondness for the approach of Carl Rogers (person-centred, or client-centred therapy).

Is there expanding role for CTO’s in the digital boardroom?

It seems like an age ago but soon after I joined Forrester Research in 2006 I noticed something odd. My job then was the personal advisor to leaders of technology organisations. I helped them make use of the research that Forrester published. What I noticed early on was that there was a strong theme about the role of the CIO, but the CTO was hardly ever mentioned.

Riding the Omni-Channel Tsumani

Today’s customer journey can start in any one channel and proceed through many others; such as social media, web chat, text, email, and/or the telephone. The term Omni-Channel is used to describe the new standards for companies trying to provide a seamless customer experiences across multiple channels and devices including telephones, tablets and or PC/laptops.

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