The critical role of the value proposition 10 good reasons why The Customer Value Proposition deserves a lot more care and attention than it commonly receives. When thought through and well articulated, the CVP becomes a powerful lens, through which can be clarified and agreed, for example: 1. The commercial viability of an innovation (prior…
It’s The Services, Stupid
Behind the accelerating crisis in advertising lie challenging new rules for building, growing and sustaining brands While the rosé flowed freely at this year’s Cannes Lions, dark and heavy clouds, that have been threatening on the far horizon, suddenly appeared overhead. It looks, this time, like a perfect storm. The Information Commissioner’s Office has, finally,…
RICH PICTURES & LEARNING MAPS
Current remote working conditions has got me thinking about past initiatives and aspects of the direction setting, communications and the change journey. There can often be a lack of clarity around the business transformation, the pace, the direction of travel, the best order along with various key stakeholder mindsets not necessarily being in the right…
EXPLORING BROAD TRENDS THAT ARE DRIVING DISRUPTION
Most organisations are being disrupted at an increasing rate. In 1997, when Clay Christensen wrote the book “The Innovator’s Dilemma” the term disruption was used to describe a smaller company with fewer resources being able to challenge a more significant incumbent organisation. We have seen many examples of this across most industry sectors over the…
Uberisation and Digital Coaching
“Uberisation” is a term that describes how we are moving towards an economy based on services in marketplaces in several sectors. Having been involved in the last decades with financial market platforms and the evolution of digital marketing into marketplaces with bidding systems, I find it very interesting what is happening with the digitisation of…
Rethinking Management
1 Introduction 2020 will almost certainly go down in history as the year of Covid-19, the year when a pandemic got people all over the world isolated, forbidden from mingling, seeing friends, colleagues and family. On every continent, people are to “self-isolate” for periods from a week to several months while politicians scrambled and argued…
New CISO – Your first 100 Days
Average tenure of a CISO is just 26 months due to high stress and burnout according to a recent Zdnet report by Catalin Cimpanu that summarises survey results undertaken by Nominet. Chief Information Security Officers (CISOs, or CSOs) across the industry are reporting high levels of stress; 88% of CISOs reported being “moderately or tremendously…
THE NEW FINTECH WORK MODEL: Hiring the best and reducing project costs.
As financial services organisations continue to tighten their belts with recruitment freeze and downsizing in force across many organisations, it is clear that the industry sees itself in uncharted waters especially in this era of political instability and threats from big tech organisations and challenger banks. An average project costs millions of pounds to execute…
A few tips for IT Transformation
Any Organisational Transformation is difficult and complex. It’s even more difficult and complex when it involves IT. Research by McKinsey has found that the success rate for transformations is low: less than one third succeed! Many IT leaders find themselves being asked to “do Devops and Agile” with little appreciation of the significant cultural and…
When the challenge is immense, find your winning team.
It’s nearly 4 years since my oncology consultant sat by my hospital bed and told me I had just 2 months to live. It was July 2015, I was just 38, with a loving wife and 2 young children. I’d relapsed with Acute Lymphoblastic Leukaemia (ALL), an aggressive form of blood cancer. My heart, ocular…
