Don’t forget your stick of rock…

IT ARCHITECTURE: BUILDING IT RIGHT, MAKING IT WORK

WHAT IS THE PROBLEM?

“Time is money”; an old adage but one that has never been more relevant than in today’s fast-moving world. Our global, ‘always online’ culture means businesses and organisations must be able to serve consumers 24-7-365, often requiring considerable on-going IT spend to meet these demands.

Why developing systemic autonomy in the teams?

Since our last post on systemic management, we have received some questions. We will be treating the how and where to start in another article. For this post, we wanted to cover the why. We have done OK so far managing in traditional ways, so what suddenly happened that we have to turn the enterprise…

5 Skills to Become a Respected C-Level Security Executive

The path from security director to respected executive is perilous. Some never make it. However, any manager who demonstrates consistent cleverness and understanding of the business, will generally grow in rank and influence. There are many ways to show this savvy. Some security professionals are adept at law enforcement and investigations; others are more political,…

What did I learn about digital leadership from riding fast motorcycles

Most of the people that know me also witnessed of my long-running passion for motorcycles and the Italian brand Ducati in particular. For all my sins, I also like to reflect on various experiences in life and relate them to my work interests in digital leadership, change management and team coaching. As it happens, riding…

Still the Biggest Barrier to Change

I wrote most of this four years ago. Sadly, not much in my experience has changed since so I thought it was worth a revision. Management workshops and discussion boards often ask what gets in the way of successful change. Typical replies say that Barriers to Change are: Money Senior sponsorship Individuals’ resistance to change…

YOU’RE BUILDING OR MANAGING AN INNOVATION HUB? THIS POST IS FOR YOU!

You’re building or managing an innovation hub? This post is for you! Innovation hubs – the buzzword of buzzwords. Every organisation wants one, all the big names have one. The promise sounds great – a space that fosters innovation. But do they deliver? And what differentiates successful from underperforming innovation hubs? I helped organisations in…

GDPR Customer Interaction Management 

Amongst the many challenges that GDPR presents, the workload involved in interaction with customers is one of the least understood and planned for. This workload can be placed in one of three primary categories: Consent management, Data Subject Access requests and Breach management. All of these topics can require a variety of processes, all but…

Great Customer Experiences Begin With Engaged Employees

Is a good customer experience (CX) only a case of ensuring external customers have a great experience? What about the internal customer, the employee? Companies ensure engaged customers, why don’t they ensure engaged employees? The employee experience tends to lag behind the customer experience because companies tend to disregard the employee as a core driver…

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