Ringfence Information Fitness Assessment

Conduct a baseline, diagnostic assessment into all aspects of an organisation's information fitness to identify any gaps and associated options for improvement.

Delivery Skills:

Consultancy Data Governance CIO Data Quality Risk Management
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Effective outsourcing / offshoring

Woven Solutions is a boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas locations. They had acquired a specialist overseas organisation and so wanted to take advantage of these skills across the group and gain the benefits of offshoring. The key to successful outsourcing of any kind is to...

Skills:

Workshop facilitation Resource Management Cost Optimization
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Operational Readiness

Both organisations had existing business units that dealt with customer interactions for their own Business Retail Water Clients – these were to be transitioned to the new site & systems, with minimal BAU impact. The new business was to take the best of the existing operations, but was built around a new way of working...

Skills:

project management customer experience change management compliance performance management
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