He was engaged by a boutique consultancy to support a team engaged with AMLIN plc, a FTSE 100 insurance underwriter with industry leading capital capacity, in the City of London, UK for his IT/IS change management expertise.

The assignment was called Programme Dolphin which aimed to improve the company’s IS/IT change & programme management processes and procedures.  AMLIN plc required optimisation of their information systems and services capability within the organisation and with external software development & support partners & suppliers.

He was responsible for the IS aspects of change management to enhance AMLIN’s information systems and services. This involved the re-organisation of business and IS functions to improve user support for critical applications used in underwriting, claims, and re-insurance processing.

A key objective was the introduction of operational excellence principles and practices within IS and user support groups. He was further retained throughout the diagnostic, programme development, and implementation phases of the change initiative.

His key actions included:

• IS Change Management Leadership: Took responsibility for the IS elements of the change management programme.

• Business and IS Re-organisation: Contributed to the re-organisation of business and IS teams to create a more effective user support structure for key applications.

• Operational Excellence Introduction: Introduced operational excellence principles and practices within IS and user support groups, specifically including:

• • Implementation of a 4-server landscape for Quality Assurance (QA) environments.
  • Implementation of workload planning methodologies.
  • Enhancement of project management procedures.
  • Implementation of software lifecycle development procedures.
  • End-to-End Programme Involvement: Remained engaged throughout the diagnostic, programme development, and implementation phases of the change initiative.

• IS/IT and Programme Management Role Modelling: Acted as a role model for effective IS/IT management and programme management practices.

His involvement within the consultancy team led to:

• Improved User Support Structure: The re-organisation efforts aimed to create a more effective and responsive user support system for critical underwriting, claims, and re-insurance applications.

• Enhanced IS Operational Efficiency: The introduction of operational excellence principles, such as the 4-server QA landscape and improved procedures, likely contributed to increased efficiency and quality within the IS function.

• Structured Project Delivery: The emphasis on project management and software lifecycle development procedures aimed to improve the structure and predictability of IS project delivery.

• Consistent Programme Leadership: Retention throughout the programme phases ensured continuity and consistent leadership during the change process.

• Positive Influence on Management Practices: Acting as a role model likely contributed to the adoption of best practices in IS/IT and programme management within AMLIN.

• Business Change Management & Communication
• change management

• Organisational Agility & Effectiveness

• Insurance