New IT Solutions Director needed to streamline way of working with a challenging workforce in transition.

My challenge was to use UCD methodology to produce a new way of working for BSI to improve on it’s IT Solutions delivery process.

Using User Centred Design tools including workshops, interviews, combining Quant and Qual research with team and individuals I produced a new way of working that worked for all and everyone involved in the changes to a new way of working.

Reduction in contractors use. Increase in perm staff. Better way of working end to end from Demand to Delivery. Happier staff and better solutions.

• service design
• user centred design
• business analysis
• TOM (Target Operating Model)

• Digital Enablement

• Government and Public Services