Islington Borough Council needed to close a complex Private Finance Initiative (PFI) Property Management Contract covering 4,000 properties with 16 years of legacy data across 40+ data sources. The programme was stalled — insufficient programme management expertise, technical gaps in the internal team and inadequate supplier engagement had put the fixed contractual go-live deadline at serious risk. Failure to deliver on time would result in contractual penalties and disruption to housing services for thousands of residents.

Brought in as Interim PFI Project Manager to recover the programme and deliver contractual closure on a fixed deadline. Key tasks included stabilising governance and supplier management across four external contract agencies, managing the migration of 2TB of legacy data from 40+ sources, ensuring GDPR and DPIA compliance throughout, engaging 20+ C-suite and council department stakeholders and coordinating the TUPE transfer of 50 staff from contract agencies with day one business capability.

Established clear KPIs and metrics for the Chief Executive and PFI Programme Board — giving senior leadership immediate visibility of programme status and risks. Developed a robust communication strategy engaging four external contract agencies and 20+ council department stakeholders across Housing, Legal, HR, IT and Compliance functions.

Led data mapping and ETL across 40+ legacy sources including NEC Property, Oneserve Repairs, HR, Legal, Insurance and SharePoint systems — improving data quality and ensuring accurate migration into Islington target systems. Managed GDPR compliance throughout — integrating Data Subject Access Requests (DSAR) and Freedom of Information (FOI) responses into core council systems, reducing risk and improving regulatory compliance.

Defined and managed the cutover strategy, runbook and go-live execution — preventing disruption to production, repairs and housing services. Coordinated TUPE transfer of 50 staff from contract agencies in collaboration with IT and HR — ensuring day one business capability across all 4,000 properties.

• Delivered contractual go-live on fixed deadline — preventing penalties and maintaining housing service continuity
• 4,000 properties successfully migrated — 16 years of legacy data from 40+ data sources transferred into Islington systems
• 2TB of legacy data migrated with full reconciliation into Northgate ERP/CRM, Oneserve CRM/FSM, NEC EDMS and SharePoint
• 50 TUPE staff transferred from contract agencies — day one operational capability achieved across all housing functions
• KPI dashboard and CEO Housing Programme Board reporting established — enabling informed decision-making at executive level
• GDPR, DSAR and FOI compliance achieved throughout — reducing legal and regulatory risk
• Stakeholder confidence restored across 20+ C-suite and departmental stakeholders

• project management
• programme management
• Process Analysis
• business analysis
• Data Analysis
• Business Change Management & Communication
• cloud technologies
• Stakeholder Engagement
• stakeholder management

• Process Effectiveness & Automation
• Digital Enablement

• Government and Public Services