We love Agile because it’s helping to open people to the idea that the process is not more important than the outcome. But we’re nervous because it’s in danger of becoming a process that’s more important than the outcome…
Get Tw’rking – Maybe more business should get Tw’rking
Now don’t worry I am not suggesting that you down tools and ask your colleagues to start sticking their bums out with a little shake – although that may improve colleague engagement. What I am talking about is ‘Teleworking’! Giving people the freedom to work from home. So will we really see more UK tw’rking! … Continue reading →
What’s Your Proposition?
If You Don’t Have A Proposition, You Can’t Do Big Things What’s your proposition? A simple question, and often one that is met with a blank stare, or a (repeated without much conviction) statement of a few words from the Marketing owned Brand Guidelines – by way of digression, my favourite of all time (and quite …..
Why Satisfied Customers Leave
Why Do Satisfied Customers Leave? This is a constant question, and there are any number of different views, so I thought I would share mine. First let me say I do recognise that, thankfully, in many cases companies are moving on from blunt satisfaction ratings, but just in case you are not there yet, … Continue reading →
Creating Engagement through Empathy engineering? people buy from people
Creating Engagement Through Empathy Engineering? So how do you build truly great levels of customer value? We have all heard the stories about customers with an 85% satisfaction rating being almost as likely to leave you as those with a 60% rating. Well, perhaps that is because being satisfied with a service is simply not … Continue reading →