Systems Integration | Fix problems | Improve performance | Sustain change | Realise vision
The Situation
Coop Retail
Situation:
Coop Retail required a review of operating processes at taxonomy levels 5 & 1 to identify gaps, disconnects, and digital opportunities.
Sheffield Forgemasters International Ltd
Situation:
The company needed to comply with a government mandate to enhance competitiveness globally and improve overall business systems.
Transformation & Continuous Improvement Specialist | Ankh & Horus Ltd |
Situation:
Tasked with designing Lean-based operating and quality systems to improve process control, raise standards, and enable data-driven growth.
UKHSA / DHSC
Situation:
Required operational change through system integration and standardisation to enhance citizen value and establish a transformation culture.
The Task
Coop Retail
Task:
Identify inefficiencies, process gaps, and potential digital interventions in pricing and promotion processes, and recommend improvements to drive accountability.
Rotork: Operations and Performance Specialist
Task:
Redefine global standards and embed a performance management system to drive operational recovery and improvement.
Sheffield Forgemasters International Ltd
Task:
Lead an end-to-end transformation programme to optimise processes, reduce inefficiencies, and address siloed working.
Transformation & Continuous Improvement Specialist | Ankh & Horus Ltd |
Task:
Implement frameworks that provide real-time visibility of performance, support confident decision-making, and accelerate operational efficiency.
UKHSA / DHSC
Task:
Lead high-priority operational change programmes, standardise processes, and embed people-driven continuous improvement practices.
The Action / Approach
Coop Retail
Action:
- Mapped ‘As-Is’ Pricing & Promotion processes across the business
- Matrixed 43 improvement opportunities
- Recommended a P&L-linked change approach to assign ownership and accountability
Rotork: Operations and Performance Specialist
Action:
- Rewrote and aligned global standards to both strategic and local objectives
- Embedded a tiered SQCDP system into BAU processes
- Rapidly identified hidden supply chain gaps within 72 hours
- Stabilised and sustained daily work plans
Sheffield Forgemasters International Ltd
Action:
- Led full Bid-to-Cash and Cost-to-Steel process transformation
- Built a customer-focused triage and consultancy service to reduce inefficiencies
- Addressed silo mentalities and value stream bottlenecks to improve commercial agility
Transformation & Continuous Improvement Specialist | Ankh & Horus Ltd |
Action:
- Designed and evolved lean-based operating systems
- Embedded continuous improvement frameworks with real-time performance dashboards
- Coached teams to adopt and sustain new ways of working
UKHSA / DHSC
Action:
- Removed ambiguity and repetition in operations
- Standardised and optimised Test & Trace models and behaviours
- Developed a scalable CI operating model with governance and assurance controls
- Created change/CI handbooks, methodologies, and key artefacts
- Implemented PRINCE2 and UK Green Book standards across programmes
The Result
Coop Retail
Result:
- Uncovered ≥£2.75m annual financial loss due to process control issues
- Delivered actionable recommendations to improve process ownership and financial performance despite cyberattack disruptions
Rotork: Operations and Performance Specialist
Result:
- Achieved recovery and stretch targets within 5 months
- Enabled long-term operational stability and visibility across global operations
Sheffield Forgemasters International Ltd
Result:
- Delivered £2.5m+ annual cost savings
- Reduced lead times by 36 months through reorganised planning and project management
- Achieved 73% faster, more cost-efficient end-to-end processing and product delivery cycle
Transformation & Continuous Improvement Specialist | Ankh & Horus Ltd |
Result:
- Clients achieved enhanced operational control and accelerated growth
- Improved decision-making speed and accuracy through standardised, data-driven processes
UKHSA / DHSC
Result:
- Streamlined and optimised operational performance
- Established consistent governance, enabling scalable, high-quality service delivery
- Embedded a sustainable culture of continuous improvement and operational excellence
