• Was engaged to provide delivery support to a multi-year programme to refit a global HQ building whilst still in occupation.
• Because the building was to remain occupied throughout the process, the works were to take place in a series of phases.

• The task was to support the planning and scheduling of the programme.
• I realised that as many of the phases were taking place in the same building, moving similar or overlapping populations of people, and in an overlapping but broadly sequential fashion, there was an opportunity to learn from early projects/phases in the programme and apply that learning to later projects/phases in the programme.

• Increased the programme’s capabilities and capacity to deliver “right first time” by running lessons learned workshops for early phases, identifying a set of standard “cookie cutter” client activities (pre-construction, pre-possession, post-possession, change management, etc.) that would need to be carried out for every phase, and applying these to later phases.
• Increased planning and forecasting efficiency and effectiveness by setting up deliverables from enabling projects and early phases as pre-requisites to later phases, so that the impact of delays in one project could be seen in other projects and in the programme overall.

• Later projects and phases had much better visibility of the activities required than did earlier projects and phases. These later phases went much more smoothly due to applying learning from earlier phases.
• These things together improved credibility and confidence with operational stakeholders from across the business, and improved customer and colleague service and satisfaction.

• learning
• Programme Planning
• project planning