Wolters Kluwer is a market-leading global information services company. In the UK its CCH brand is well known amongst accountants. CCH e-CPD is an e-learning subscription service that enables tax and accounting professionals to complete their continuing professional development at their own convenience. Subscribers receive over 100 modules per year covering technical updates in tax,...

Old Mutual Wealth had created an IT Transformation Program and wanted to second their Head of Delivery Assurance and Service Management into the program. They required an experienced interim manager to manage the team and key service suppliers during the Transformation Program first phase (12 months). The performance of their hosting and infrastructure services supplier...

Roche wanted to explore new service delivery options, potentially moving from an in-house only service delivery and support model to using managed service and cloud suppliers. The pilot required a number of Project Managers to head up each of the program work streams. If the new model was to be implemented Roche needed to understand:...

I had only recently joined the organisation – a leading vendor of smartcards and security products. Our largest & fastest growing UK customer was showing hugely increased demand for SIM cards. My predecessor had not aligned production forecasts with real demand, and at my first meeting, I had to inform the customer that we were...

The CEO of a leading European mobile operator wanted us to conduct a free ‘proof of concept’ before committing to a paid managed service. He set me the challenge of having a live Formula One mobile information service up for the first Grand Prix of the season less than two weeks away!

Large EMEA based Telco – Major platform release’s were unreliable, costly and time consuming. Impending major release visible to client ‘C’ level business stakeholders. Confidence in the release team was very low. I was engaged to drive a turnaround strategy for this situation as the senior representative of the leading technology vendor who’s software was...

A large NORDIC Telco – Unable to see value of their technology investments in my organisations Digital Technology solutions + future business, reputation and threat of penalties.

Major UK based Managed Services organisation concerned that their multi-£m investment in my organisations SLM based technologies were not delivering value and were proving difficult to adopt.

When Merck merged with Schering-Plough, McKinsey were engaged to define the strategy to realize synergies as a result of this merger. In EMEA, the task of implementing this post-merger Integration strategy was assigned to the Regional HO based Business Partner. I was engaged to support her on this assignment.

The global logistics and supply chain client was losing business because they were not able to provide competitive quotes, optimally utilize freight capacity or exchange booking information across sales, operations and channel partners. Containers and eventually ships were being loaded with little or no pricing intelligence.