We were given 6 months notice to leave the account, and I was sent in to fix it. We had been dropping the ball on the basics. Parts of the contract weren’t being delivered, and the client was nervous about what we did deliver. There were also intangible issues which hurt our position: we were...
STAR Stories Indi
Creating sustainable growth in a difficult market
A Dutch company was using a Romanian software development centre to build their products for the health and financial sectors in the Netherlands. The consultant that had been advising them on how to implement processes recommended that they use me to give them the formal assessment according to the CMMI.
Improved Confidence in Information Security
Information Security is always considered to be in the domain of IT Function. To the uninitiated, it’s the technology guys who have created the problem. True, many aspects of Security emerge from the usage of Technology. But, there are several aspects of Security that emerge from our behavior – for example our passwords and how...
Guiding Investments in Change through Business Architecture
The Head of Digital Transformation for a global business line needed to plan his investment portfolio with certainty that it would deliver on the board’s strategy. On the one hand, he had a white paper that had been commissioned from one of the Big4 and a flashy marketing deck that had been used for internal...
Uplifting Architecture Capability and Culture at a Payments Solution Provider
A UK-based global Payments Solution provider operated disparate Enterprise, Solution and Product Architecture teams and lacked experienced Architecture Leadership to drive cohesion and maximise value from its collection of permanent and contract architects. Solution Architects were primarily resource-managed and given little professional freedom and accountability to do their jobs. There was also no systematic sharing...
Setting the Data Strategy and Target Architecture for a Specialist Life Insurer
A specialist Life Insurance provider had invested heavily in a SAS platform to support its actuarial and financial data processes and to facilitate full compliance with Solvency II. The insurer was keen to understand the right future path for this platform and for its Data and Analytics capabilities as a whole, supporting regulatory compliance alongside...
Circa 70% of the car insurance customers to the UKs biggest price comparison site now have more accurate premiums.
A colleague was moaning one day about the cost of his car insurance. I asked for his details, replicated his answers and started playing with his answers to see what I could do. I asked him about his 15K annual mileage. He was adamant this was correct as he was about his car purchase date....
IT Infrastructure Outsource
A prominent Dubai based conglomerate IAN to assist them on the outsourcing of the IT infrastructure. The objective of the outsource: improved service levels, improved efficiency, client focus on core capabilities and to gain access to IT capability The scope of services: Networks and telecommunications Cloud / Data Centres / Storage Workstations / end-user compute...
Strategic Transformation and €400k Cost Reduction
An organisation in the financial sector had a limited understanding of the costs it was incurring from its internal shared infrastructure function, from where there was a lack of clear information and a cultural unwillingness to be open. Triggered by a recent acquisition, the business wanted to modernise, explore cloud-based options for application hosting and...
Better, Faster, Cheaper
Major Government security client needed a mechanism for bringing solutions to law enforcement much more quickly than the existing processes allowed
