The client had an ambition to transform the future of its tax practice and the services it provides.
STAR Stories Indi
Planning for Success: Synchronize Business Strategy with Management Mindset
The client, an independent manufacturing division of a larger consumer goods company was struggling with decreasing volumes from their main client. Because of this, the owner was given more freedom to look for alternative ways to generate more revenue. There was a prevailing mindset that the main client and owner called the shots and there...
Delivering a new technology platform for MoneySupermarket.com to help UK households save more money
By the end of 2013, MoneySupermarket Group (moneysupermarket.com, moneysavingexpert.com and travelsupermarket.com) had grown to provide UK households with over 50 different products to help save money. However, each of the products had been built separately on old and increasingly difficult to maintain technology. There was also no single view of a customer, and each time...
Improved 4,500 customers satisfaction and loyalty following migration to a modern platform
The client was a reseller of a third-party inventory management system, with a customer base of 4,500 businesses. The system provider was not very receptive to issues raised by the client or by the client’s end users, and product innovation had all but stopped. The client was therefore facing increasing customer satisfaction issues. The client...
Acquired and integrated a website platform developer to increase customer satisfaction and loyalty
The client was a B2B reseller of a third-party website platform, however product penetration and customer satisfaction was declining due to limited innovation, poor turnaround times for issues, and limitations in the multi-lingual capabilities. The client determined that the best way forward would be to exit the reseller agreement and develop their own platform. However,...
Acquired a company to boost in-house knowledge and expertise (acqui-hire) leading to greater product penetration
The client had recently launched an in-house digital advertising agency and was struggling to hire sufficient experienced and skilled resources to support the growth it was seeing. There were also challenges in agreeing the priorities for the product roadmap, and it was becoming clear that money was being left on the table by not meeting...
Improved business agility and ability to rapidly respond to change and opportunity
The client had an ambition to grow their business through strategic acquisitions, however had limited experience of making acquisitions and no spare capacity to lead the activities.
A successful post-acquisition business integration
The client had recently acquired a business but had not yet developed a plan to integrate it. There was unnecessary duplication of many functions and activities, and as a results costs were higher than necessary. There was also some confusion over brand, services and this was negatively impacting sales and marketing activity. The client had...
Left Shift for IT Operations by reducing cost to serve and introducing lean service management
A Spin-off that was utilising its parent Organisation Infrastructure and Operations capabilities for hosting and service management was overpaying for services required for their stage of growth.
Lead a post-acquisition Healthcare carve-out under significant time constraints
The client had agreed to acquire parts of a struggling healthcare business. The seller had driven a tough negotiation regarding timescales for the carve-out, allowing only 6 months for a transition support agreement (TSA). The buyer had not done any planning for the transition, and had instead focused on the financial aspects. As the sale...
