STAR Stories Indi

Prototype trials through to Customer deployment

Start-up SME with novel technology looking to make a market and break into it.  Took prototype and aligned to prospective customers current “pain” problem.  Successful trials of developed system then deployed nationally in large grocery retailer.

Skills:

Business & Operational Analysis Delivery management Project Management user requirements
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Reimagining Healthcare

This international healthcare company was struggling to break into the digital therapeutics market. Its digital products were getting poor reviews and were underperforming against competitors. Everyone involved had a clear passion, but what needed to be done and who should do it was unclear, causing confusion and friction.

Skills:

Qualitative Research Quantitive Research Gap Analysis user centred design user journey
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Reinvigorating Educational Tech

Whilst this platform was a staple for students preparing for their GCSEs during the C19 pandemic, it was beginning to fall behind competitors.

Skills:

Qualitative Research Quantitive Research creative problem-solving user journey Design Thinking service design Workshop facilitation
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CRM needed to save Onboarding time

A small accountancy firm were finding that onboarding new Clients were taking a lot of administration and time. This included creating unique documents for each new Client, depending on the accountancy services they requested and a list of tasks that were required.

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A CRM Tailored to our needs

As Ship Shape World grew from small beginnings, it now needed a central system where all the customer data can be accessed by the whole team. Currently, the Sales team were using spreadsheets to call customers so could not share or store information like Quotes and Tickets. Follow up calls were also missed as there...

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Cultivating a United Culture

The group introduced a new culture of empowerment, inclusion, and a growth mindset, and wanted each division to embed these values across its employees, so they would become integral to every employee’s daily experience.

Skills:

innovation Creative Direction Leadership Coaching culture change facilitator culture
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Navigating Excellence: Surpassing financial targets in a constrained and complex product development landscape

In a critical transformation role, I held accountability for achieving a substantial $9 million annual EBITDA saving within the first year of a comprehensive three-year product development plan. This ambitious initiative spanned across 11 intricate workstreams.

Skills:

Critical Path Development strategic thinking Strategic Planning collaboration Operational Excellence Private Equity
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