I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
STAR Stories Indi
Data Analytics Transformation Program
An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance
Large Scale CRM and ERP Transformation Programme
An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.
IT Services Business Transformation
An IT services business was struggling to grow sales and revenue to maximise shareholder value. It urgently needed to modernise its product portfolio and service capabilities to shift emphasis from its traditional project delivery to managed services to improve its recurring revenues ratio. This required a wholesale refresh of its “go to market” and operational...
Large Scale Data Centre Transformation Programme
A large IT services MSP had grown via acquisition, resulting in data centre footprints spanning 7 facilities across the UK. To realise synergy savings, a plan was devised to close 5 of these data centres and consolidate down to just 2 strategic facilities in London and Birmingham resulting in an annual operating saving of £2.5M.
Providing product clarity and direction through business capability modelling, analysis and innovation.
Client executives and trustees were struggling to understand the objectives and product direction of a proposed ‘participatory model’ and customer experience, despite considerable investment and supporter research. Impacting buy-in for a business and digital transformation that would help modernise the organisation. The programme had been running for 5 years (through the pandemic), at considerable expense,...
MBA – Management Challenge with Fujitsu
In 2010, the cloud computing was very new concept in the market. Fujitsu asked me to develop a new strategic and marketing direction for this new business. The challenge to be addressed was how business needs to evolve to match the delivery of agile IT and furthermore how Fujitsu needs to develop its services offerings...
Digital Transformation – SAP implementation
Implement SAP to integrate all end-to end business functions and have live information on all aspects of the business.
Delivery and Operations Manager and SaaS ERP implementation
Joined Satellite communication and teleport services as part of start-up management team. Reduce operations and delivery cost and increase profit.
Change Readiness Diagnostic & Plan (Prosci Methodology)
Worked as Change Advisor/Consultant for a SaaS company that provides profit and margin improvement software to manufacturing companies with complex product portfolios. For the software to be utilised effectively, it required a significant amount of behaviour change by the Sales organisation as the way customers were segmented was very different and the emphasis shifted from...
