A Spin-off that was utilising its parent Organisation Infrastructure and Operations capabilities for hosting and service management was overpaying for services required for their stage of growth.

The task I was given was to create a lean Operations function that utlisied Cloud technology and process automation

☑ Moved hosting by porting applications to be cloud native running on AWS

☑ In-sourced Service Management function to a team of 3 empowered indviduals who were given the remit to research the best tooling to support clients

☑ Implemented Jira ServiceDesk for Customer ticket management, pager duty for alerting and New Relic for monitoring

☑Created closer collaboration with Engineering to allow for relaxing of over heavy processes

☑ Implemented Lean Service Management process for Change, Release, Incident and Problem Management

Within 3 months we were able to move our applications to the Cloud and brought Operations in house avoiding an annual Contract renewal of £1.5m. Overall annual saving of £1m

• IT Operations Design (Policies and Procedures)
• Operational & Organisational Management
• devops
• Cost Optimization