DHL is Global company based in Bonn, Germany. Appointed CIO for DHL Mainland Europe following the dismissal of the previous CIO. The business had a revenue of €3bn but barely broke even. IT service was poor, spend of €150m was too high and the organisation was fragmented across countries.

Develop a three year plan to reduce costs, improve service and migrate to strategic IT platforms. Establish and lead a new multi national IT team with over 500 colleagues to implement the plan. Build trust and relationships with our business colleagues.

I immediately established a new leadership team with common objectives and shared values. A three-year IT plan to reduce costs and improve service was rapidly created with full buy in from the team. The plan reduced IT headcount by 200 to 350, driving country and regional teams to improve efficiency and remove overlap. Services were centralised and stabilised, governance and transparency became the norm and projects were delivered r

Working with country boards, senior management trust and relationships improved with feedback scores of 8.7. Wider business customer satisfaction scores increased from 4.5 to 6.7. Over the three years we delivered €38m annualised IT cost reduction on the €150m spend.