Global manufacturing organisation with 45,000 employees across 100+ countries and roughly €9B in revenue is changing their revenue model from being a product company to a services company. In order to transform their revenue model, it was important for their IT Services to adapt to the changing business needs.

Starting with a quick 8-week assessment of their IT Function, I was subsequently in charge of implementing a new operating model for IT Service delivery to lay the foundation for Industry 4.0 and deliver a scalable / agile IT Operating model to support their vision.

1. Method – Engaged senior leadership from business, IT and procurement and organised reference visits to help define “what good looks like”.
2. Process – Facilitate identification of business-critical processes that had impact on top-line revenue and to ensure an efficient and reliable IT system that would avoid any commercial losses.
3. Technology – Delivered an agile IT function that worked on the principle of pro-active monitoring of business-critical processes
4. Delivery Style – Selected a project team, trained them and subsequently lead them to delivered €33M savings in one area alone with significantly improved IT Services.

The project outcome and benefit were highly appreciated by the executive team since it delivered improved uptime of business-critical services reducing revenue loss of approximately €5M per annum. Also delivered net 30% savings in one area alone that had been proving challenging to the business and the savings helped self-fund implementation of optimum technology solutions over 18-month duration.

• Industry 4.0
• ITIL
• Service Innovation

• Organisational Agility & Effectiveness
• Accelerated Solution Delivery
• BI & Analytics