The Situation

To integrate 3 previously acquired companies in Italy, Russia and Sri Lanka for form a new software business unit in the London Stock Exchange Group, to reduce cost, increase revenue and profit and improve customer service.

The Task

1. Write 5 year business strategy

2. Define HR and organisation strategy and align to business strategy

3. Develop leadership capability

4. Create career development framework

5. Roll out workday

6. Disposal of business that did not fit into the new strategy

7. Design and roll out of new organisation structure

8. Cultural change to improve business results

9. Introduction and embedding of agile working practice

10. Talent and succession planning

The Action / Approach

• Writing of 5-year business strategy

• Writing HR strategy focusing on:

-Resourcing and retention

-Reward

-Performance management

-Learning and Development

-Leadership

-Change management

-Organisation Design•

-Culture

-Engagement

• Working with core team on role profiles and career paths

• Focused reward on hi-potential early years employees with high turnover

• Company values embedded into bonus scheme

• Defined and implemented OD focusing on Ops, Product, Commercial and Support Services

• Quarterly briefings and monthly updates on strategy and performance

• Design and implementation of the Project plan focusing on:

• Communications plan

• Sponsor plan and roadmap

• Training plan

• Coaching plan for leaders and managers

• Resistance management plan

. Roll out of Workday

• Talent mapping and succession planning document

The Result

• Projected fourfold growth over the next 5 years

• Org design and culture change led to margin improvement of 25%

• Annual revenue increasing by 40% and profit by 25%

• Retention in Sri Lanka by 28% and employee engagement by 12%

• Job architecture – engagement increase of 23% and retention by 17%