Global bank was undergoing a major structural transformation which entailed all support businesses being realigned to service four market-facing ones. HR was one of 13 support businesses who had to shift to a predominantly vertical business model.

External adviser to the EMEA COO of HR for Global Banking and Markets and his Transformation Lead on a transformation programme to bring the HR group, and the overall Global Banking and Markets business model, into alignment with a shift from competency to market-based organisation structure. My role entailed working one-to-one with the Transformation Lead and with him and members of his team to coach them in a wide range of aspects of their roles in the transformation and to provide input to the transformation project itself.

I drew on extensive expertise of change programmes in large corporates to:
– draft business models for discussion and development
– develop a roadmap for the transformation programme
– produce communications
– develop Critical Success Factors and Key Performance Indicators for the HR function in its new, market-facing role
– coach and support all members of the team throughout the transformation
– advise on and attend meetings with stakeholders
– regularly report back on progress, with the Transformation Lead, to the HR COO.

The programme achieved all its objectives and made a significant contribution to the bank’s realignment around four market verticals, with all key HR metrics continuing to be met both during the transformation and subsequently. The HR COO was subsequently promoted to a bigger COO role in Finance and took his Transformation Lead with him, also engaging me to work with them on further change projects.

• Business Change Management & Communication
• coaching
• strategic thinking
• Strategy Execution