The customer had an ambition to become the best loved brand and double its customer base. This required the customer to be able to enter new Segments, markets and business models to unlock new revenue streams with speed, and cost efficiency. This required digital transformation across the organisation

I was accountable for the strategy and execution of the digital transformation to achieve the business aspiration.

1. Driven the shift in organisational culture to become customer-driven, agile and collaborative
2. Designed and implemented a new operating model to deliver operational effectiveness through a digital-first, cloud-first and partner-centred organisation
3. Driven technology transformation to create a step change in flexibility and scalability

1. Designed, implemented and adopted product & services based Target Operating Model
2. Launched brand-new cloud-based IT stack and a Telco cloud
3. Migrated 10 million customers to Telco Cloud Core Network
4. Launched 5G service
5. Learned how to do transformation better and faster

• Business Change Management & Communication
• change management
• change strategy
• digital transformation
• Business transformation
• Technology Strategy
• business architecture
• Enterprise and Business Architecture
• cloud technologies
• cloud
• TOM (Target Operating Model)
• Stakeholder Engagement
• programme director
• programme management
• agile delivery
• Wireless Networks
• SD-WAN

• Organisational Agility & Effectiveness
• Process Effectiveness & Automation
• Digital Enablement