This utility needed to demonstrate to the Regulator that their business plan for the period 2020 – 2025 had challenged the frontier of efficiency across the business and had maximised innovative new technologies which would improve customer experience, the resilience of the business and water supply and reduced the customer bill to a minimum.

Initiated a programme to identify cost-saving opportunities. Introduced robotic process automation project to reduce costs.

Benchmarked the business to identify areas with Identified areas with

significantly increased costs and developed strategy for increased efficiency, innovation and use of supporting technologies for the 2020 – 2025 business plan.

Introduction of an agile delivery pilot of robotic process automation

for procurement, customer services and accounts payable processes and then established framework (governance of process mapping, business case rules) and recruited two permanent staff for further roll-out of this technology.

Reviewed supplier contracts and helped the organisation to understand ways to reduce the costs of contracts. Established and gained buy-in from line managers for the blueprint of the transformation for the 2018 – 2025 operating period. Managed Board to adopt recommendations of report and transformation programme.

Reduced costs by 50% in finance processing by writing supplier selection criteria, selecting the supplier and introducing a pilot

of robotic process automation for procurement, customer services and accounts payable processes. ; used incremental savings to justify early expenditure on the programme for 2020 – 2025

Established transformation programme for increased efficiency in shared service function and in capital project delivery reducing

totex by 20%, introducing new financial management approach and reducing bad debt

Introduced the framework which increased innovation in customer experience, production and asset management.