A challenge presented itself within the corporate sector, requiring the management and execution of several transformational change programmes across varied disciplines such as strategic communications, training, and facilities management.

Given the responsibility to either lead or be a senior member of the management team, there was a need to restructure multiple engineering businesses. The overarching goal was to boost productivity, enhance team cohesion, and drive efficiencies across the contracts in focus.

1. Initiated a comprehensive communication strategy targeting the workforce, key customers, and Trade Unions (TUs).
2. Upon careful analysis of data and a deep understanding of customer requirements, the mission to reshape numerous contracts commenced. This process involved altering the operating model, resizing specific elements, and constructing a new commercial agreement in tandem with the customer.
3. Maintained transparency and open communication throughout, receiving backing from the Human Resource Department (HRD) team.
4. Prioritised opportunities where improvement was paramount, especially areas with cultural misalignment.
5. Worked to enhance confidence during interactions and ensured timely, objective decision-making, keeping all stakeholders in the loop.
6. Built and reinforced credibility and trust across the business, recognising its importance in the transformation’s success.
7. Actively worked to reduce counterproductive behaviours and attitudes, understanding that certain sections of employees could be resistant due to their long-standing association with previous contracts.
8. Ensured consistent and clear communication throughout the transformation, addressing any potential misunderstandings or misconceptions, and managing expectations for all involved parties.

Despite the inherent challenges, the transformational changes were successfully implemented on schedule, with key objectives met. Crucially, high output levels were maintained throughout, achieved through strong yet inclusive and collaborative leadership. Tangible achievements included:

1. Enhancing service efficiency and effectiveness despite a reduced workforce, thereby ensuring superior output.
2. Infusing innovation for a competitive edge, encompassing the introduction of novel technologies and systems.
3. Decentralising to bolster cross-business collaboration and improve service delivery for primary clients.
4. Overcoming significant hurdles, including a lack of ownership and cultural resistance.

• Leadership Coaching
• Team Leadership
• Commercial Management
• Customer Relationship Management
• Behavioural Change
• Business Operational Design
• Strategy - business
• Organisational restructuring

• Organisational Agility & Effectiveness

• Aerospace and Defence