Best Practice IT Solution Implementation + Process re-engineering

Large EMEA based Telco – Major platform release’s were unreliable, costly and time consuming. Impending major release visible to client ‘C’ level business stakeholders. Confidence in the release team was very low. I was engaged to drive a turnaround strategy for this situation as the senior representative of the leading technology vendor who’s software was used by ther client to deliver core packages to the platform. The client stakeholder was adamant that technology was the only factor at the root of these consistenly failing release schedules.

Fix the perception that technology was at the root cause of the failing major releases + prove the ‘actual’ root cause of failing releases + build recovery plan with the client + build confidence of the client release team + prepare and deliver successful major releases

1) Drove a joint E2E review of the release management process with the client – ‘be honest with each other’ + ‘current state analysis’ to incorporate strengths and weaknesses of the current state + prove the actual root cause

2) Assigned accountability to the client/vendor joint team to improve the current state – ‘defined success plan’

3) Applied sensitivity in reporting root cause and the way forward to senior client Business stakeholder (my peer’s)

4) Built a pre-production release scheduled – ‘the formal test of success’

5) Oversaw the actual successful major production release and measured the success factors

6) Conducted ‘post-release’ success review

1) First fully successful major platform release in 4 years

2) Major release was completed 1 day ahead of schedule

3) Increased credibility & confidence for our senior cleint Operational stakeholders as proven by a company-wide communication from the Telco senior statkeholder congratulating the team and the successful result

4) New release management process built