DWP needed to transform the Pension Credit service, which was outdated and inefficient. The service was purely agent-facing, meaning citizens could only apply via phone or paper mail—both error-prone methods. A 30-year-old legacy application was being decommissioned, costing £5 million annually to maintain and difficult to update.
Strategic IT Review and Digital Transformation in Logistics
A professional services business in the logistics sector experienced rapid growth after introducing a new service, attracting private equity investment. However, the IT function was misaligned with both existing and future business needs, creating operational inefficiencies and strategic gaps. The board required a structured IT review to realign technology with their five-year growth strategy and...
Strategic IT Review for an NGO Operating World-Wide
A global non-governmental organisation (NGO) operating in over 20 countries faced significant challenges with its IT infrastructure. An excessive focus on day-to-day operations had resulted in technology failing to support employees and volunteers effectively. Technical debt had accumulated, and there was a disconnect between IT and internal stakeholders. As a result, the NGO’s board called...
Aston Martin Lagonda
When Aston Martin were faced with multiple complex problems during the launch of the 2024 Vanquish, they needed additional resource and skill, to lead them to rapid and robust problem solving. I was engaged in 2 projects, that I ran cross functional, rapid problem solving teams for on their behalf. As Project leader on both,...
Global operating model from concept to deployment
At Merlin Entertainments, I was tasked with improving the efficiency and performance of resort operations at a theme park in the UK. The company faced cost challenges, including pressures from the CFO and local wage inflation.
Make Money from Fragmented Cyber Security
Thomas Cook wanted to restablish the office of the CISO and deliver cost savings EBITDA improvement was the focus. The cyber security function had been completely disbanded some years before when the previous CISO was made redundant. Thomas Cook had undergone a series of ‘break and restructure’ moves which meant it’s focus had changed and...
Creating turn-around change culture and huge productivity enhancements in a Regulatory Government environment.
MHRA Devices were facing financial cutbacks, from reduced productivity, a huge source of data all in paper pink slips and archives (of over 150 full London buses worth) stored in libraries. Each time an investigation in to a device or medical implement that had been regulated arose it would take 6-8 weeks minimum – often...
IT Operations Improvement
New IT Solutions Director needed to streamline way of working with a challenging workforce in transition.
Successfully Onboarding a New Insurer and Implementing Strategic Enterprise Capabilities
The AA Transformation Programme was tasked with onboarding a new in-house insurer to the panel of broker insurers. This initiative was critical for enabling Insurer Hosted Pricing (IHP) through an Enterprise Service Bus (ESB) capability. Additionally, the program aimed to empower the business with a self-service Radar Live system, which would allow for more agile...
Network Access
All requests for network access for the information resources are fulfilled for at least a few days because the three people sequentially approve them: the manager of the employee who requested access, the manager of the employee who owns this resource, and the information security officer at last.
