New IT Solutions Director needed to streamline way of working with a challenging workforce in transition.
Successfully Onboarding a New Insurer and Implementing Strategic Enterprise Capabilities
The AA Transformation Programme was tasked with onboarding a new in-house insurer to the panel of broker insurers. This initiative was critical for enabling Insurer Hosted Pricing (IHP) through an Enterprise Service Bus (ESB) capability. Additionally, the program aimed to empower the business with a self-service Radar Live system, which would allow for more agile...
Network Access
All requests for network access for the information resources are fulfilled for at least a few days because the three people sequentially approve them: the manager of the employee who requested access, the manager of the employee who owns this resource, and the information security officer at last.
Transforming Vodafone from a UK ‘Voice’ company to a Global Data focused Giant through Innovation and a ‘Hero Product’
Vodafone was a UK success story in Mobile Telecoms, and looked to expand its market reach Globally. In 1999, when I joined, the Global market expansion was indirectly progressed through partnership agreements with a German industrial conglomerate – Mannesmann. Every local Vodafone Mobile operator Partner. remained Independent and maintained its own Brand, Products and Commercial/operational...
Transformation of DataCash to secure $500M acquisition by MasterCard
DataCash, a UK pioneer in eCommerce payments and fraud prevention had expanded through multiple acquisitions without integrating them technically or commercially. There was a large Sales team without a clear idea of what services could actually be sold, and whether they could actually be delivered and scaled live to customers. There were instances of mis-selling,...
Accelerating compliance programme delivery from 6 months planned to 6 Weeks to live
My Client sought entry to the Open Banking ‘Confirmation of Payee Responder’ market in the UK and was advised on my First day in role by Pay UK that their deadline to complete technical compliance was now within 6 weeks rather than within 6 Months! Every one in the company assumed that this was impossible...
Transformation of HSBC Global App to grow 400%+ and win awards
HSBC had only one Global Corporate/Business App – HSBCnet Mobile – but a multitude of local Apps, all requiring their own technical, operational and commercial resources, and completely inconsistent. The Global App was available in 15 smaller markets, but excluded from the key markets – The UK, The US, China, Hong Kong, France and Germany....
AI impact on business strategy
Limetrack, a climate tech startup want to know how to integrate AI into their strategy to strengthen their proposition. If AI is included then what are the considerations to ensure success of the investment?
Create more loyal profitable customers
Sedex, a membership organisation focused on sustainable business and supply chain accountability, struggled to differentiate the needs of various customer segments. This hindered their ability to tailor service offerings and delivery. Their sporadic attempts at obtaining customer feedback were not operationalised, and while they desired a Customer Experience (CX) plan, its alignment with business goals...
Moving to empowered product teams
Puzzel, a European leader in Contact Centre technologies, was experiencing a phase of rapid expansion, characterised by a series of strategic acquisitions. This period of growth, while presenting significant opportunities for market expansion and product diversification, also introduced complex challenges that threatened to impede operational efficiency and strategic agility. The primary issues identified were: Lack...
