A new Shared Services business model for US investment bank

An American investment bank was looking to reduce its European cost base. I was leading several projects sponsored by the Vice President responsible for Finance, Admin & Operations (FA&O) and over the course of a few months, he and I came up with a blueprint for a new business unit which would enable them to...

Skills:

account management Business Change Management & Communication coaching culture change facilitator strategic thinking Strategy Execution
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Transformation program brings British fashion company into the 21st century – and the FTSE 100

The client was a business whose rich history dated back to Victorian times but was still described by analysts at HSBC as “immature”. Nowhere was this description more accurate than in the processes and systems that had evolved, by the mid-2000s, into a costly and inefficient infrastructure, entirely at odds with the ambitions of the...

Skills:

Business Change Management & Communication Business transformation coaching Strategy Execution
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Smiths Group breaks the mould as its IT department becomes a standalone business unit

Smiths Group, a FTSE 100 UK-based manufacturing and technology group with five global business units, had historically operated a classic small conglomerate model, with each Business Unit owning its own suite of back office services to make disconnection relatively straightforward in the case of a sale of a division. A new CIO came into the...

Skills:

account management Business Change Management & Communication Business transformation coaching strategic thinking Strategy Execution
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Reduce defect backlog by 70% and provide strategy to prevent rebound

The divisional director needed to improve production cadence on the company’s market leading HR software, but previous efforts were hampered by high incidence of defects. Having already engaged consultants, and technical experts, the team were still unable to pinpoint the root cause. This had led to a number of theories, which were damaging team cohesion,...

Skills:

full stack web development Quality Control Quality Management
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Graduate Scheme design and implementation

Recurring budget secured for employing graduate engineers, opportunity identified to develop this into an aligned graduate scheme to benefit both the individuals and the business

Skills:

People Management Engaging communities and networks Software Development
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The Road to Operational Acceptance

The business units needed confidence that a critical project could be delivered by an offshore supplier following a contractual agreement. To date, the supplier had only been given non-urgent tasks as part of the knowledge transfer, but to achieve the projected ROI documented within the business case, it became necessary to significantly increase the amount...

Skills:

business and it operational processes Business Change Management & Communication change strategy Commercial Management facilitation governance IT Service Management & Design Operational Risk Management outsourcing process improvement Project delivery project planning Quality Management stakeholder management testing training
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To turn-around a mobile payments Fintech in order to enable its sale by a P/E house

I was recruited by the new CEO of this Fintech to form part of his 4 person turn-around team (others being Head of Legal and the COO). The firm developed its software in Oslo and sold to clients from its Dubai office. The Head Office was in London. The aim was to improve the firm’s...

Skills:

coaching Product Development product management Financial Management uk legal documentation supplier management Sales Team Transformation M&A
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