A consumer business in the UK, serving 10 million customers with a complex IT architecture and Operating Model, set on a large scale digital transformation programme. However, the co-existence of the transformed estate with the legacy estate, resulted in dual technology stacks and dual operating models, along with the associated uplift in cost & complexity,...
Digital transformation of a large complex consumer business
The customer had an ambition to become the best loved brand and double its customer base. This required the customer to be able to enter new Segments, markets and business models to unlock new revenue streams with speed, and cost efficiency. This required digital transformation across the organisation
Customer experience (CX) transformation in a large consumer business
During 2003-10, my customer suffered from highest churn, and worst NPS in the market, and –ve word-of-mouth from customers due to poor customer experience. Poor brand perception became a handbrake for growth.
A Leading Indian Bank Tackles and Conquers a Technological Hurdle on the Road to $1 Billion in Profits
David, an exceptional executive director, took charge of a leading local bank in India, determined to achieve a remarkable $1 billion in profits. However, the bank faced significant technological obstacles that hindered growth and tarnished its reputation. Service stability issues plagued the trading floor, retail branches, and ATM network. Furthermore, the bank lacked essential IT...
IT operating model to support a global finance template roll-out
Recruited to join a Centre of Excellence (CoE) team helping drive consolidation and harmonisation for a global energy organisation with geographically dispersed business offices.
Focus on core business – the case for Shared Services
The company was in the consumer goods business – development, manufacturing and sales – and had legal entities in 60+ countries around the globe. The financial reporting and consolidation were standardised and centralised to some extent, but the underlying accounting was completely decentralised and in the hands of local finance directors and chief accountants. This...
Global sales and marketing excellence operating model implementation
As part of UBM’s transformation into a focused Events business they initiated a business change programme to establish an industry-leading operating platform and infrastructure for frontline commercial activities.
Implementing an international expansion strategy for Spotlight
Spotlight has a vision to become ‘the’ platform where the global casting industry finds the best performers to fill stages and screens, in every part of the world. To deliver the vision Spotlight has a strategy that includes International expansion.
Building a digital and innovation business for a professional services organisation
The client had an ambition to transform the future of its tax practice and the services it provides.
Delivering a new technology platform for MoneySupermarket.com to help UK households save more money
By the end of 2013, MoneySupermarket Group (moneysupermarket.com, moneysavingexpert.com and travelsupermarket.com) had grown to provide UK households with over 50 different products to help save money. However, each of the products had been built separately on old and increasingly difficult to maintain technology. There was also no single view of a customer, and each time...
