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National Quebec’s food label business process redesign
The project involves strategically redesigning Aliments du Québec’s operational processes, integrating advanced digital tools to enhance efficiency, traceability, and customer experience. The objective is to future-proof operations, aligning with evolving market expectations for sustainability, transparency, and rapid adaptability by 2025.
TalkTalk COVID reaction
TalkTalk was developing a new customer journey to enable Full Fibre to the Premises (FTTP) installation. The project had multiple dependencies, including a high-profile, multi-million marketing campaign. Then, the COVID-19 pandemic struck, creating significant challenges for the team and the project’s delivery.
EDF Kraken Transformation
EDF was spending £40M annually to maintain SAP, resulting in high operational costs and a lack of competitiveness in a price-sensitive market. They struggled with recruiting and retaining talented engineers due to the monolithic nature of their systems. The inefficiencies were severely delaying customer-facing updates, with some projects taking years to deliver, bringing the business...
DWP Service Transformation
DWP needed to transform the Pension Credit service, which was outdated and inefficient. The service was purely agent-facing, meaning citizens could only apply via phone or paper mail—both error-prone methods. A 30-year-old legacy application was being decommissioned, costing £5 million annually to maintain and difficult to update.
Strategic IT Review and Digital Transformation in Logistics
A professional services business in the logistics sector experienced rapid growth after introducing a new service, attracting private equity investment. However, the IT function was misaligned with both existing and future business needs, creating operational inefficiencies and strategic gaps. The board required a structured IT review to realign technology with their five-year growth strategy and...
Strategic IT Review for an NGO Operating World-Wide
A global non-governmental organisation (NGO) operating in over 20 countries faced significant challenges with its IT infrastructure. An excessive focus on day-to-day operations had resulted in technology failing to support employees and volunteers effectively. Technical debt had accumulated, and there was a disconnect between IT and internal stakeholders. As a result, the NGO’s board called...
Aston Martin Lagonda
When Aston Martin were faced with multiple complex problems during the launch of the 2024 Vanquish, they needed additional resource and skill, to lead them to rapid and robust problem solving. I was engaged in 2 projects, that I ran cross functional, rapid problem solving teams for on their behalf. As Project leader on both,...
Global operating model from concept to deployment
At Merlin Entertainments, I was tasked with improving the efficiency and performance of resort operations at a theme park in the UK. The company faced cost challenges, including pressures from the CFO and local wage inflation.
Make Money from Fragmented Cyber Security
Thomas Cook wanted to restablish the office of the CISO and deliver cost savings EBITDA improvement was the focus. The cyber security function had been completely disbanded some years before when the previous CISO was made redundant. Thomas Cook had undergone a series of ‘break and restructure’ moves which meant it’s focus had changed and...
