Situation Direct Line Group needed to move from a fragmented, outdated Bromley HQ to a modern, experience‑led London environment. The existing workplace, technology estate and governance processes were no longer fit for purpose, and the business wanted to re‑energise colleagues post‑COVID while improving leadership visibility and collaboration.
AI-Native Turnaround: 12.8× Beat on a PE-Backed Platform in Twelve Weeks
Private equity sponsor needed urgent commercial turnaround of a portfolio AI platform in the HR and education sector. Platform was in existential crisis: priced at £500 per school, 33% crash rate, 39–90 second response times, only 18 of 50 target pilots active. Diagnosis required, repositioning required, validated pricing uplift required — twelve-week window before next...
Organisation-wide Risk Training Programme Situation
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } The organisation lacked a consistent approach to risk awareness, with limited understanding of risk management across teams.
D365 CRM and Business Central ERP Transformation – Manufacturing Digital Transformation
Manufacturing company running entirely on spreadsheet-based operations – no Bill of Materials, manual data entry across Finance, Sales, Purchasing, Production and Warehousing. No integrated ERP or CRM system. Business needed full digital transformation to compete effectively, improve data accuracy, reduce manual effort and enable AI-driven sales capability. Legacy systems included Access databases, Dimensions Finance and...
From ERP Selection to Enterprise Reset: Architecting a £180M Pharma’s Digital Foundation
A global speciality pharma in rare disease (£180M turnover) had committed to an ERP transformation programme and the CFO appointed me to lead the build-buy decision. The organisation was operating through a complex contract-led manufacturing and 3PL distribution network, with disconnected spreadsheets serving as the primary mechanism for stock visibility, supplier performance tracking and demand...
Service resilience validation
The Client was a Tier-1 IT services provider delivering as prime to a UK central government department with a national footprint. The Client developed a Business Continuity plan and invested in a failover data centre but the incumbent supplier struggled to organise a representative failover test to validate the new investment.
Laboratory startup and operations
The Client was instructed by the DHSC to create a new high capacity, high throughput qPCR diagnostics laboratory as part of the national response to the Covid pandemic. We were assigned to head the PMO for the startup new laboratory build structuring delivery across Estates, Logistics, Systems, People, Clinical. Deloitte were onboard as prime service...
IT integration platform upgrade
The Client delivers a shared pathology service across 5x NHS Trusts. The digital workflows across the network all flow through a single integration engine. That engine was significantly out of date at hardware and software and prone to repeated service outages directly impacting patient care. The issue was flagged as the highest impact on the...
Building a Production ML Prediction Engine with Bayesian Evaluation and CLV Tracking
A predictive decision engine project required a robust, production-grade ML system capable of generating probabilistic outputs against real-world outcomes, held to strict commercial performance standards. The system needed to move beyond simple model accuracy metrics to demonstrate genuine predictive edge measured in financial terms.
Rebuilding a Production ML Forecasting System to Eliminate Data Contamination in B2B Programmatic Advertising
A B2B programmatic advertising platform was operating with a fundamentally compromised audience reach forecasting system. Impression data used to generate forecasts contained significant ISP and non-human traffic contamination, making commercial forecasts unreliable and undermining advertiser confidence.
