A managed services and telecom business had been under-investing in their IT department and internal technology for many years. This had brought about a high turnover of staff and rock bottom IT performance with mission critical services being down for days with some regularity. There had been a CIO, but after they left they had...
Demonstrate a problem? Tell a story
How do you sell a vision for a fix when the organisation doesn’t realise there’s a problem?
Company Restructure
US based business with considerable debt ($9.5M), aggressive creditors and a highly valuable product with associated IP.
Benefits Management revised divisional strategy – identifying opportunities for change and development
The Data, Insights and Statistics (DI&S) division of a national public sector body underwent a substantial transformation as part of the major corporate re-structuring exercise. In the era of Big Data DI&S was seeing radical changes to the scale and types of data it collected, the ways in which that data could be processed and...
A new Shared Services business model for US investment bank
An American investment bank was looking to reduce its European cost base. I was leading several projects sponsored by the Vice President responsible for Finance, Admin & Operations (FA&O) and over the course of a few months, he and I came up with a blueprint for a new business unit which would enable them to...
Smiths Group breaks the mould as its IT department becomes a standalone business unit
Smiths Group, a FTSE 100 UK-based manufacturing and technology group with five global business units, had historically operated a classic small conglomerate model, with each Business Unit owning its own suite of back office services to make disconnection relatively straightforward in the case of a sale of a division. A new CIO came into the...
Fluent Forward supports startup to develop innovative healthcare app
Having worked in the healthcare industry for many years, this startup founder realised technology could be the answer to remove a painful legacy process and speed up care for patients. With very little experience as a business owner, she sought an investor and mentor willing to support her through the initial pilot phase. Once the...
Global Bank in successful shift to market-facing business model
Global bank was undergoing a major structural transformation which entailed all support businesses being realigned to service four market-facing ones. HR was one of 13 support businesses who had to shift to a predominantly vertical business model.
Clear design, delivered on time & within budget = 3.3 Million satisfied customers following divestment
3.3 Million Life, Pensions and Investments customers had to be divested from a high street banking group. This was due to a European Commission ruling that the British government’s 2009 purchase of a 43.4% stake in the group counted as state aid. These customers were to receive no detriment in service, be a smooth seamless...
Delivering engineering strategy through leadership team development
The engineering leadership team of a transport business needed to better develop, articulate and deliver their strategy. They had previously identified objectives but progress had stalled (‘day job’ taking priority) and activity was more often ad hoc and uncoordinated.
